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Overview
Restaurant Call Center is a specialized communication and order management solution designed to capture every off-premise sales opportunity. While the platform may necessitate training and guidance for new users, it features Call Detail Report and Real-Time Monitoring, ensuring that customers reclaim their time instead of waiting on hold.
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Starting Price
Custom
Restaurant Call Center Specifications
Call Recording
Call Monitoring
Call Reporting And Analytics
CRM Integration
What Is Restaurant Call Center?
Restaurant Call Center is a niche communication platform engineered specifically for the hospitality industry to handle high-volume phone orders and customer inquiries. Unlike generic call centers, this software is built to sit between the customer and the restaurant’s kitchen, ensuring that in-store employees can focus on dining guests while remote agents handle phone traffic. The software synchronizes in real-time with your existing Point of Sale (POS) system, providing agents with live menu updates, pricing, and delivery zone validation.
Restaurant Call Center Pricing
Restaurant Call Center offers the following plan:
- Basic: $45/month
Disclaimer: The pricing has been sourced from third party site and is subject to change.
Restaurant Call Center Integrations
The software integrates with all major POS systems including but not limited to:
- Micros Res3700
- Micros Simphony
- PixelPoint
- NCR Aloha
- NewPOS NP6
Who Is Restaurant Call Center For?
Restaurant Call Center features are ideal for a wide range of food service businesses, including:
- Pizza chains and delivery-heavy brands
- Fast-casual restaurant groups
- Ghost kitchens and virtual brands
- High-volume independent restaurants
- Multi-unit franchise owners
- Catering companies
Is Restaurant Call Center Right For You?
Restaurant Call Center is the right choice if your restaurant is losing revenue due to unanswered phone calls or if your in-house staff is too overwhelmed to provide a professional ordering experience. If you need to centralize your ordering across multiple franchise locations to ensure brand consistency, Restaurant Call Center platform is the industry standard. For growth-minded restaurant brands seeking a scalable, POS-integrated, and revenue-focused ordering solution, this system is a top-tier partner.
Still unsure about Restaurant Call Center features? Contact us at (661) 384-7070 for further guidance.
Restaurant Call Center Features
This feature enables managers to stay informed on all business processes through a dedicated Supervisor Module. This feature allows for live monitoring of agents, inventory tracking, and detailed analytics, helping owners identify opportunities to improve the customer experience and maintain full control over multi-unit operations.
Restaurant Call Center features an Automatic Call Distributor (ACD) that routes callers based on their specific needs. It can distinguish between a new order and an existing order status inquiry, directing the customer to the best-suited agent based on availability and skills to minimize wait times.
The system includes tools to create, manage, and assign orders to drivers. It features Best Route Management and real-time order tracking with SMS/WhatsApp alerts, helping restaurants boost delivery profitability and ensure that meals are delivered on time to the correct address.
