Restaurant Call Center
Last Updated
Overview
Restaurant Call Center is a specialized communication and order management solution designed to capture every off-premise sales opportunity. While the platform may necessitate training and guidance for new users, it features Call Detail Report and Real-Time Monitoring, ensuring that customers reclaim their time instead of waiting on hold.
Restaurant Call Center Specifications
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
- CRM Integration
Restaurant Call Center Features
Real-Time Supervisor Module
This feature enables managers to stay informed on all business processes through a dedicated Supervisor Module. This feature allows for live monitoring of agents, inventory tracking, and detailed analytics, helping owners identify opportunities to improve the customer experience and maintain full control over multi-unit operations.
Smart ACD And Routing
Restaurant Call Center features an Automatic Call Distributor (ACD) that routes callers based on their specific needs. It can distinguish between a new order and an existing order status inquiry, directing the customer to the best-suited agent based on availability and skills to minimize wait times.
Automated Delivery Management
The system includes tools to create, manage, and assign orders to drivers. It features Best Route Management and real-time order tracking with SMS/WhatsApp alerts, helping restaurants boost delivery profitability and ensure that meals are delivered on time to the correct address.
Pros And Cons of Restaurant Call Center
Pros
Eliminates missed sales by ensuring every phone call is answered promptly
Reduces labor stress on in-house staff during peak rushes
Directly syncs with your POS to prevent manual data entry errors
Cons
Implementation can be complex for new users necessitating guidance
Customer support times may vary during peak hours for high-volume chains
Restaurant Call Center Reviews
Total 3 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
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3
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2
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1
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Share your experience
Restaurants, N/A employees
“great ordering convenience”
Pros
Having calls answered and orders taken in the same system makes this a really flexible all in one solution for restaurants.
Cons
Customer service still has room for improvement and the setup feels very centralized.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Restaurants, N/A employees
“better call handling control”
Pros
One thing that really helps is that call handling doesn't rely on the agent since the software takes care of managing the calls and gives us much better control overall.
Cons
The implementation was a little complex because some of our company's processes work differently so we had to spend more time on that than expected.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Hospitality, N/A employees
“everything you need in one place”
Pros
Its great having everything in one place for our hospitality business. The software lets us handle multiple concepts, a wide range of menu items and several locations all from a single window which makes day to day management much more organized and efficient.
Cons
Nothing has really come up as a drawback for us. We haven't run into any missing features that create issues when managing our operations, including calls and orders.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Restaurant Call Center offer an API?
No, Restaurant Call Center does not offer an API.
What types of pricing plans does Restaurant Call Center offer?
Restaurant Call Center price starts at around $45 per month. Get a detailed Restaurant Call Center cost breakdown tailored to your specific requirements.
What other apps does Restaurant Call Center integrate with?
The software integrates with all major POS systems including but not limited to Micros Res3700, Micros Simphony, PixelPoint, NCR Aloha and NewPOS NP6.
Who are the typical users of Restaurant Call Center?
Restaurant Call Center features are used by Restaurant Owners, Franchisees, and General Managers.
Does Restaurant Call Center have a mobile app?
No, Restaurant Call Center does not offer a dedicated mobile app.
What level of support does Restaurant Call Center offer?
Restaurant Call Center offers support via email, phone, and a dedicated help center.
What language does Restaurant Call Center support?
Restaurant Call Center software primarily supports English.