Restaurant Call Center Reviews

Pros

One thing that really helps is that call handling doesn't rely on the agent since the software takes care of managing the calls and gives us much better control overall.

Cons

The implementation was a little complex because some of our company's processes work differently so we had to spend more time on that than expected.

Pros

Having calls answered and orders taken in the same system makes this a really flexible all in one solution for restaurants.

Cons

Customer service still has room for improvement and the setup feels very centralized.

Pros

Its great having everything in one place for our hospitality business. The software lets us handle multiple concepts, a wide range of menu items and several locations all from a single window which makes day to day management much more organized and efficient.

Cons

Nothing has really come up as a drawback for us. We haven't run into any missing features that create issues when managing our operations, including calls and orders.