Insurance, 11-50 employees
Less than 6 months
“This is truly amazing software”
Pros
The system is truly outstanding, and the customer support is exceptional. The team has been incredibly helpful in reviewing my processes and offering insightful suggestions to improve my return on investment (ROI). I really appreciate their guidance.
Cons
So far, I haven't encountered any issues. Both the system and the support have been excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Insurance, 51-100 employees
Less than 6 months
“Overall good, but customer support needs to be improved”
Pros
The speed at which we can contact leads is incredible. I saw a noticeable improvement in the efficiency and productivity of our internet leads almost immediately after implementing the system.
Cons
The customer support could definitely be improved. I've had several frustrating experiences where I spent 45 minutes on a Zoom call and made no progress. I often have to schedule a separate session with customer support to actually get my questions answered.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
5
Functionality
8
Insurance, 11-50 employees
More than a year
“Loved to use it!”
Pros
I absolutely love everything about this system. There's nothing I can complain about, it's all been great.
Cons
I think the system needs to be more streamlined for my service team. It feels a bit complicated and they could benefit from a more simplified, user-friendly interface.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Insurance, 1-10 employees
More than a year
“Great and excellent!”
Pros
With this system, no lead gets overlooked. In our old system, we used to lose track of leads, but that's no longer an issue.
Cons
The complexity of the system can be a challenge at times. It takes us some time to get fully comfortable with all the features and settings.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
Less than 6 months
“This is a great software!”
Pros
The system is fast and incredibly easy to use, making it easy to manage.
Cons
We got nothing to report for now, everything's been working well.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Insurance, 1-10 employees
Less than 6 months
“I definitely recommend ricochet”
Pros
This tool takes a lot of the guesswork out of the process for my employees. When a lead comes in, it's immediately called, and the system automatically moves on to the next one. It simplifies the whole workflow, freeing up time and mental energy for other tasks.
Cons
The cost is a bit high and I do wish it had been more affordable in the past. Had it been more budget-friendly, I would have given it a try much earlier.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Insurance, 1-10 employees
Free Trial
“The customer service is really good”
Pros
The reporting features are fantastic, especially when it comes to reviewing our history. It gives valuable insights into performance and behavior over time.
Cons
It's important to make sure users are properly connected to hardware via Ethernet. Without this, there can be connectivity issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9