Last Updated
Overview
Ricochet360 is advanced software that optimizes sales numbers with automated text, call tracking, VOIP, and social media integrations. While it requires hardware setup, its robust features ensure seamless communication, efficient lead management, and better customer experiences. Hence, Ricochet360 is an indispensable tool for any sales team.
Overall Rating
Based on 7 users reviews
4.9
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Ricochet360 Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What is Ricochet360?
Overview
Ricochet360 software transforms sales processes with its all-in-one features to increase contact and conversion rates. The software supports automated text messaging, inbound call tracking, VOIP integration, and social media tools. It offers personalized call center scripts and dynamic call routing. It also ensures efficient lead management and customer experiences. Its robust capabilities provide better communication and quick response times. Such viable tools make Ricochet360 ideal for any sales team looking to enhance productivity and customer engagement.
Ricochet360 Pricing
Ricochet360 pricing offers five plans with different price ranges on annual subscriptions. Plan details are as follows:
- SHUTTLE Plan: $20/per seat/month
- CRUISER Plan: $35/per seat/month
- BOOSTER Plan: $85/per seat/month
- EXPLORER Plan: $125/per seat/month
- GALAXY Plan: $165/seat/month
Disclaimer: The pricing is subject to change.
Ricochet360 Integrations
Ricochet360 integrates with various third-party apps, such as:
- Salesforce
- Encompass
- Zapier
- Verse
- Microsoft Dynamics
Who Is Ricochet360 For?
Ricochet360 is for different industries, including:
- Call Centers
- Insurance
- Mortgage and Real Estate
- Solar
- Merchant Cash Advance
- Education
Is Ricochet360 Right For You?
Ricochet360 is ideal if you need a comprehensive sales and marketing platform with CRM, automation, and analytics to boost productivity and growth. For its secure and scalable tools, several organizations, such as EverQuote, Farmers Insurance Group, and Paramount Bank, trust Ricochet360 for their daily operations.
Still unsure about Ricochet360? Contact us at (661) 384-7070 and get further guidance from our experts.
Ricochet360 Features
Automated Text Messages
This feature allows users to send customized texts instantly based on lead status or call results. It helps schedule messages at preferred intervals after that if there’s no response. It also provides pre-made templates to save time and ensure responsive and efficient communication with leads.
Inbound Call Tracking
Ricochet360 streamlines sending automated text replies when agents are unavailable, informing callers to call back or request alternate times. It also helps track and map inbound calls to their sources. This tool optimizes marketing efforts and enhances customer experiences.
VOIP Phone System
It seamlessly integrates with Ricochet CRM and provides agents with complete customer information for efficient inbound and outbound calls. This feature ensures superior customer experiences by having all the necessary information at your disposal.
Call Center Scripts
This system allows you to create personalized, easy-to-follow scripts using CRM data. You can build workflows that link pages based on lead responses and design a decision tree to build rapport and capture useful information.
Custom Call Routing
Ricochet360 facilitates routing leads to the most qualified agents based on skills, state licensing, dynamic tags, or hunt number distribution. This tool helps gather internet leads into its CRM, post them in real-time to Ricochet360 API, and scrub lead information for compliance.
Social Media Integrations
This feature provides instant access to LinkedIn profiles, including photos, job titles, and locations. It allows users to build common ground per your customer’s interest to ensure a personalized conversion. It also facilitates your rapport with your and your competitor’s social media.
Pros And Cons of Ricochet360
Pros
Easy-to-use interface
Offers robust campaign and customer engagement features
Efficient call tracking and recording tools
Excellent customer support
Cons
Requires hardware connection
Incoming call wait room is needed, according to some software users
Specific category lead setup should be improved
Ricochet360 Reviews
Total 7 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars86%
4
Stars14%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Insurance, 11-50 employees
Less than 6 months
“This is truly amazing software”
Pros
The system is truly outstanding, and the customer support is exceptional. The team has been incredibly helpful in reviewing my processes and offering insightful suggestions to improve my return on investment (ROI). I really appreciate their guidance.
Cons
So far, I haven't encountered any issues. Both the system and the support have been excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Insurance, 51-100 employees
Less than 6 months
“Overall good, but customer support needs to be improved”
Pros
The speed at which we can contact leads is incredible. I saw a noticeable improvement in the efficiency and productivity of our internet leads almost immediately after implementing the system.
Cons
The customer support could definitely be improved. I've had several frustrating experiences where I spent 45 minutes on a Zoom call and made no progress. I often have to schedule a separate session with customer support to actually get my questions answered.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
5
Functionality
8
Insurance, 11-50 employees
More than a year
“Loved to use it!”
Pros
I absolutely love everything about this system. There's nothing I can complain about, it's all been great.
Cons
I think the system needs to be more streamlined for my service team. It feels a bit complicated and they could benefit from a more simplified, user-friendly interface.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Ricochet360 offer an API?
Yes, Ricochet360 offers an API.
What other apps does Ricochet360 integrate with?
Ricochet360 integrates with Encompass, Salesforce, Microsoft Dynamics, Verse, and Zapier.
What language does Ricochet360 support?
Ricochet360 supports only the English language.
What types of pricing plans does Ricochet360 offer?
The Ricochet360 cost comes in five pricing plans, billed annually: SHUTTLE at $20/per seat/month, CRUISER at $35/per seat/month, BOOSTER at $85/per seat/month, EXPLORER at $125 per seat/month, and GALAXY at $165/per seat/month.
Who are the typical users of Ricochet360?
Call centers, merchant cash advances, insurance, mortgage and real estate, merchant cash advances, and education are typical users of Ricochet360.
What level of support does Ricochet360 offer?
Ricochet360 provides support through phone, email, and live chat.