Ringotel Reviews

Pros

From the app to the backend portal, everything has been excellent. The pricing is fair, the company is transparent and the customer support stands out the most. Whenever something comes up, I can send an email and if it's urgent, I can call right away. Honestly, the entire product has been impressive.

Cons

At this point, I really don't have any complaints. That's genuinely how things have been for me so far.

Pros

Among UCaaS app platforms, this one feels the most feature rich. It's evolving quickly, the development is very active and the team is genuinely responsive when customers ask for improvements. The white labeling process is very simple yet still thorough and the continued support around app deployments has been excellent. On top of that the API and integration workflow with our messaging and calling platforms has been quite smooth.

Cons

Because development moves at such a fast pace, occasional changes can introduce some instability. The issues do tend to get fixed quickly but in the meantime they can lead to spikes in customer support requests. I'd really like to see tighter quality control and more thorough testing before releases go live.

Pros

Flexible and highly configurable and it's been very reliable. Working with their team on a custom solution also turned out really well.

Cons

Only thing still missing is single sign on with Microsoft and Google for end users.

Pros

From start to finish the service felt professional and welcoming, with quick response times and a high quality product delivered.

Cons

I don't have any real complaints, their team was excellent throughout.

Pros

The per user pricing is quite budget friendly which makes it a practical option. Everything is centrally managed and provisioned so administration is much more convenient. The platform is user friendly, reliable and works well across all major operating systems, including Windows, macOS, iOS and Android. On top of that customer service is responsive and the available integrations add a lot of value.

Cons

One limitation is that the desktop apps do not offer a way to turn off automatic update checks. Every time the app launches, it checks for updates and asks the user to either install them or ignore them. There is also no option in the shell admin cloud portal to disable updates or control specific software versioning. It would be much better to have the ability to hold back newer releases until they can be properly tested and confirmed to be bug free before customers update. Having the option to enforce a specific version would also help especially when a newer release causes problems and users need to be moved back to a previous stable version.

Pros

Getting started with it has been easy and the platform is very user friendly. The help desk has also been excellent and they're always ready to assist whenever integrations come up.

Cons

At times there's a bit of a delay in communication. It's not a major problem but it could still be improved a little.

Pros

Working with their team felt very personal from the start. They were highly professional, clearly knew what they were doing and were open to collaborating on customized solutions that fit exactly what I needed. The whole project was completed in just 3 weeks.

Cons

I don't have anything negative to point out. They were reasonably priced, responsive and very understanding of what I needed.

Pros

From a reseller standpoint the admin console is one of the best out there and the call quality really stands above the rest.

Cons

There isn't much to complain about. If anything, the SMS side of the app and the contacts feature could use a bit more work but that's really just minor nitpicking.

Pros

The hands on support and white glove service have been outstanding. Any question or concern I've had gets answered right away. The product itself has been excellent too and we haven't run into any problems using it as a white label app for our customers. On top of that the pricing is incredibly competitive for this market.

Cons

I really don't have any major downsides to mention. If anything, we'd like to see a little more integration with our platform but that's not really on them since they're building for multiple platforms. They've also been very open and responsive to every feature request we've sent over.

Pros

It's interface feels polished and modern, the platform stays very stable and the product comes across as thoughtfully developed. Support has also been fast to respond and clearly knows the product well which makes a big difference.

Cons

Everything has been working well for me. The only suggestion I'd pass along to the Ringotel team is to keep expanding the feature set with additions like group texting or even a messaging only version of the app.

Pros

Support team is very supportive and genuinely listens to feedback and suggestions. The software itself is simple to use and it's clear they're continuously working to improve and refine it.

Cons

A few of the earlier versions of the Windows app had usability issues and weren't very user friendly which made them harder for users to figure out. The newer software feels much more modern and is far easier to use.

Pros

Having the XML phone book tied directly to the main VPBX system is really useful. The DND option is a nice touch and the QR code setup makes getting started fast and convenient.

Cons

Something I'd still like to see is pricing and billing available in AUD instead of only USD.

Pros

Managing it is really easy and it's designed to work with a PBX where the extensions are already set up.

Cons

One limitation is that there's no way to resend a client's access details without also resetting the password. It's not a major problem since that's usually the reason they need it in the first place. The client password and extension password are separate so the physical device isn't affected.

Pros

Its great having a linked account with several outgoing caller ID options. The CRM integration works very well and the remotely hosted contacts list is genuinely useful. On top of that the overall look and feel across the apps makes everything very user friendly and pleasant to use.

Cons

At the time of writing I can't think of anything.