Rinkel Reviews

Pros

Managing everything from the dashboard feels really convenient. The control panel also feels very user friendly and it's simple to navigate.

Cons

I haven't come across anything that gives me a reason to complain.

Pros

A VOIP phone solution that works well for all kinds of small and medium sized businesses.

Cons

It can't be used with call forwarding to a Spanish mobile number.

Pros

Using it from the web is very easy and that's something I really appreciate.

Cons

Calling from the mobile still doesn't work well in practice. That part of the process needs improvement.

Pros

The system is super simple to use, the pricing is very competitive and the audio quality is really good.

Cons

A few features that feel more basic are only available with the more expensive subscription plans.

Pros

It's very versatile, fast and reliable. On top of that the customer service feels highly personalized. Every time I've reached out with a question, they've resolved it within minutes.

Cons

Only downside I see is not being able to choose mobile numbers which tend to work better for calls because people usually trust them more. It would also be excellent if the app let you use the webphone directly instead of having to redirect calls to the number you assign.

Pros

Having the option to add another contact phone number for my business has been really helpful.

Cons

Nothing to complain about at the moment especially since I haven't used it that much yet.

Pros

As a decentralized law firm, Rinkel lets us assist clients from anywhere in Spain which fits perfectly with the way we work.

Cons

Managing instant messaging especially WhatsApp, is a bit complicated.

Pros

This lets me separate calls based on business hours which has been really useful. Before this, all my communication went through a mobile number so I had no way to distinguish personal calls from work related ones or manage them properly.

Cons

The part I like least is having to use the app every time I want to make a call especially when I need to return one since I use my smartphone for everything. I also don't enjoy having to receive a call from Rinkel each time I place a call.

Pros

It is very easy to use and quite accessible for most users no matter their technical skill level.

Cons

It's a bit too expensive for what it offers.

Pros

Getting this up and running was super easy and the pricing feels very reasonable for what it offers. On top of that the support team responds quickly and communicates really well which has been very important.

Cons

At this point, we haven't come across any missing features.

Pros

Having this platform has let me run my business with a fixed phone number and take calls at a reasonable cost from anywhere in the world. Since I spend half the year outside Spain, that has been incredibly useful for me.

Cons

A few calls I've received abroad from Spanish numbers have dropped halfway through and I've had to call back but it hasn't been a major issue.

Pros

The call quality and the service they provide have both been really solid.

Cons

So far, I'm happy with everything and haven't noticed any issues though I still need to keep exploring the system a bit more.

Pros

It didn't take much effort to get everything up and running and the overall quality has been excellent. On top of that the pricing is really competitive which makes it a very appealing alternative compared with the more traditional options on the market.

Cons

Right now, I'm not missing any features since I'm just getting started and everything included in the basic plan is more than enough for what I need. If you have a bit of knowledge, you can get a lot out of it. So no complaints from me.

Pros

Rinkel is an affordable and simple to use phone service that is quick to set up and you can even use it with WhatsApp Business.

Cons

Since it doesn't use VoIP technology, it doesn't integrate with some of our tools.

Pros

I was looking for a practical, affordable solution that I could use from anywhere and this checks every box. It has all the features I need to handle customer service for my business.

Cons

Honestly, I haven't come across any downsides.