Routee Reviews

Pros

Using this has been going really well and that's a big reason I enjoy working with it. The platform is simple to use and overall I really love using this software.

Cons

I've been using this software for the past two years and during that time I've noticed very few issues if any at all so I dont have anything to add here.

Pros

The pricing seems attractive on paper and it would be much better if the service actually worked as expected.

Cons

SMS sending doesn't function and support tickets go unanswered which makes the whole experience really frustrating.

Pros

It has offered the lowest pricing and the most dependable service I've been able to find for my main target market which is Malta in the EU. From what I've seen, the pricing and reliability also seem very competitive in other countries. It feels about as close as you can get to working directly with the mobile operator when it comes to integration.

Cons

There was one case where I was told the route was direct but it turned out not to be. Messages sent to ported numbers were getting lost and although they later said the issue had been fixed, they still couldn't assure me it wouldn't happen again. The support team responded quickly but not quickly enough to help me recover the situation with my client.

Pros

Getting started with it is quite easy and the backend itself looks well designed.

Cons

Dealing with customer support has been very frustrating because their attitude is poor and they seem unwilling to help at all.

Pros

Using this platform has been a really inspiring experience. It's simple to navigate, highly functional, efficient and clearly designed with user satisfaction in mind. Sending emails has become much more convenient and even people with very little experience can quickly learn how to use this tool.

Cons

I haven't come across anything about this platform that I could honestly say is bad.

Pros

The documentation is detailed and comes with useful examples which made it easier to understand how everything works.

Cons

A downside is that the examples didn't include VB.NET and there were also a few mistakes in some of the JSON strings.

Pros

Routee supports all mobile providers in Greece and Bulgaria which has been really useful for our needs. The pricing is low and the premade customer messages save time during daily use. It also gives full message history and delivery reports so tracking everything is easy.

Cons

The platform can feel a bit complicated at times. It's clear the focus was placed more on functionality than on making the interface easy to use for users.

Pros

It's been very reliable for sending SMS which is especially important for medical use.

Cons

At times, the platform feels a bit complicated especially when working with campaigns. There's no copy paste function for sending messages one by one and having to enter the country code manually for each individual SMS is inconvenient.

Pros

The software has been very simple to use so far and the service quality has been consistently solid. On top of that the customer support team has been really helpful and the pricing is definitely one of the biggest advantages.

Cons

One thing that could be improved is the open source side of things, like clients, SDKs and tutorials. That said, their documentation is excellent and very clear to follow.

Pros

Everything is handled fully online and the platform is very simple to use. On top of that the support team has been excellent throughout.

Cons

Only issue I ran into was with the payment of our outstanding bills since it took over three months for them to be settled.

Pros

One of the best things about the software is how versatile it is. It offers solid value for the money and the customer service has been excellent whenever needed.

Cons

I wish the interface was different. I would prefer a more spartan GUI although I know that comes down to personal taste.

Pros

There's a wide range of functionality in it, honestly more than most users will probably ever need and it works well whether you're running a small business or a much larger one.

Cons

The menu can be a little tricky to navigate when you're trying to find a specific feature and some tools include unnecessary settings that can get in the way.

Pros

A big plus is the combination of solid functionality, good service quality and a simple overall experience.

Cons

There's nothing in particular to complain about and I'm generally satisfied with the services provided.