Routee
Last Updated
Overview
Routee helps businesses manage customer communications across multiple channels. While some advanced reporting options are limited, its easy-to-use campaign builder and scalable API make creating automated marketing workflows straightforward. Overall, it is a reliable platform for companies looking to streamline outreach and engage customers efficiently.
Routee Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting and Analytics
- CRM Integration
Routee Features
Voice
Routee’s voice solutions enable businesses to engage customers through a variety of VoIP options, including voice broadcasting, two-way voice, click-to-call, text-to-speech, and cloud IVR. The platform allows companies to deliver, receive, and monitor calls efficiently, personalize campaigns, and provide practical services while saving human resources.
Marketing Automation
The platform helps businesses streamline campaigns, optimize productivity, and improve database quality. Tools like forms, trackers, and the ‘WayMore’ platform allow you to collect customer data, track interactions, and deliver targeted messages across multiple channels.
Messaging Apps
The software helps businesses engage customers across popular platforms like WhatsApp, Viber, Telegram, Facebook Messenger, and RCS. Companies can send multimedia content, voice messages, and interactive messages to guide customers through the sales funnel and improve engagement.
Numbers
Routee software gives businesses access to virtual, toll-free, and premium rate numbers to improve communications and marketing campaigns. Services like number validation, lookup, call masking, and missed call management help ensure secure, accurate, and cost-effective interactions with customers.
Pros And Cons of Routee
Pros
Real-time verification of lead quality to protect data
Dynamic response to user behavior for personalized journeys
Personalized engagement through segmentation of the customer base
Cons
Custom workflow setup may require extra time
Interface may feel complex initially
Routee Reviews
Total 13 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars38%
4
Stars46%
3
Stars0%
2
Stars8%
1
Stars8%
Share your experience
Information Technology and Services, 1-10 employees
Less than a year
“reliable messaging tool”
Pros
Using this has been going really well and that's a big reason I enjoy working with it. The platform is simple to use and overall I really love using this software.
Cons
I've been using this software for the past two years and during that time I've noticed very few issues if any at all so I dont have anything to add here.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
E-Learning, 1-10 employees
Less than 6 months
“SMS doesn't work at all”
Pros
The pricing seems attractive on paper and it would be much better if the service actually worked as expected.
Cons
SMS sending doesn't function and support tickets go unanswered which makes the whole experience really frustrating.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
2
Functionality
2
Telecommunications, 1-10 employees
Less than a year
“very affordable option”
Pros
It has offered the lowest pricing and the most dependable service I've been able to find for my main target market which is Malta in the EU. From what I've seen, the pricing and reliability also seem very competitive in other countries. It feels about as close as you can get to working directly with the mobile operator when it comes to integration.
Cons
There was one case where I was told the route was direct but it turned out not to be. Messages sent to ported numbers were getting lost and although they later said the issue had been fixed, they still couldn't assure me it wouldn't happen again. The support team responded quickly but not quickly enough to help me recover the situation with my client.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Frequently Asked Questions
What types of pricing plans does Routee offer?
The Routee cost depends on the channels and services you use, such as SMS, voice, email, and messaging apps, with rates varying by country and network. Request a customized Routee price quote for your business today!
Does Routee have a mobile app?
No, Routee does not offer a mobile app.
Who are the typical users of Routee?
Routeefeatures are designed for businesses in sectors and industries like logistics, hospitality, healthcare, retail, and insurance.
What level of support does Routee offer?
The platform provides support through email and phone.
What language does Routee support?
The platform supports English, French, Greek, Italian, Russian, Spanish, and Portuguese.
Does Routee offer an API?
Yes, the vendor provides an API.
What other apps does Routee integrate with?
The platform integrates with various software including Shopify, Slack, Zoho CRM, HubSpot CRM, and Salesforce.