Runo

The auto dialer eliminates manual number entry by allowing agents to initiate back-to-back calls directly through their mobile SIM card. This approach guarantees significantly higher connect rates compared to traditional cloud telephony by appearing as a trusted local mobile number to prospects.

Managers can access a comprehensive visual history of every customer touchpoint, including call recordings, notes, and WhatsApp messages, in one unified view. This transparency allows for seamless lead handovers and ensures that sales reps are fully prepared with context before every conversation.

This advanced module automatically generates searchable call transcripts and concise summaries, highlighting key action items and sentiment analysis for every conversation. It helps managers identify coaching opportunities and at-risk leads without the need to manually listen to hours of recorded audio files.

Incoming leads from various digital sources are automatically assigned to specific sales representatives based on pre-defined criteria like region or lead source. This feature reduces initial response times and ensures that the most qualified agent handles each inquiry immediately to maximize conversion potential.

The software provides instant visibility into team activity, showing which agents are currently on calls, idle, or offline. Visual reporting tools track total talk time, call volume, and conversion metrics, enabling data-driven decisions to optimize the performance of both remote and in-office teams.