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Overview
Shadow CMS is a premier call accounting and tele management solution designed to transform complex communication data into actionable financial insights. While the customer support team may be unresponsive during peak hours, its features such as Real-Time Call Tracking and Automated Cost Allocation, ensure communication expense is justified.
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Starting Price
Custom
Shadow CMS Specifications
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
- CRM Integration
What Is Shadow CMS?
Shadow CMS, developed by Resource Software International (RSI), is an enterprise-grade call accounting platform that unifies communication data across diverse platforms. It is engineered to bridge the gap between traditional PBX systems and modern cloud environments like Microsoft Teams, Cisco, and Webex. The software acts as a central hub for Communication Management Strategy (CMS), allowing businesses to monitor usage, detect toll fraud, and allocate costs across departments with precision. By providing a single pane of glass for all voice, data, and mobile interactions, Shadow CMS empowers IT and Finance managers to optimize their infrastructure, eliminate waste, and ensure regulatory compliance across global networks.
Shadow CMS Pricing
Shadow CMS offers the following plan:
- Basic: CA$1000/user
Disclaimer: The pricing has been taken from third-party sites and is subject to change.
Shadow CMS Integrations
The software supports integration with multiple systems and platforms, such as:
- Zoom
- Mitel
- Avaya
- Teams
- Cisco
- Digium
- RingCentral
Who Is Shadow CMS For?
Shadow CMS software is ideal for a wide range of industries and sectors, including:
- Multi-site corporations
- Hospitality and hotels
- Legal and professional services
- Healthcare networks
- Educational institutions
- Government agencies
- Enterprise contact centers
Is Shadow CMS Right For You?
Shadow CMS is the right choice if you operate in a multi-vendor environment and need to consolidate billing into a single report. If your organization requires strict cost-recovery (such as law firms billing clients for phone time) or is concerned about toll fraud and security breaches, Shadow CMS provides the forensic tools necessary for protection. For organizations seeking a highly scalable, secure, and vendor-neutral call accounting solution, Shadow CMS is a top-tier industry standard.
Still uncertain about Shadow CMS features? Contact us at (661) 384-7070 for further guidance.
Shadow CMS Features
Unified Communication Analytics
Shadow CMS aggregates data from various sources including mobile, landline, and cloud-based platforms like Microsoft Teams. This provides a holistic view of the organization's entire communication ecosystem, allowing managers to identify usage trends and infrastructure gaps across multiple vendors from a single, centralized dashboard.
Cost-Effective Call Center Tools
Shadow Agent provides enterprise-level call center features for standard call queues and extensions at a fraction of the cost of traditional seat licenses. It is designed specifically for organizations using RingCentral, Zoom Phone, or Webex by Cisco who need professional management tools without the premium overhead of full contact center suites.
Real-Time Fraud And Security Alerts
To protect against unauthorized usage and hacking, Shadow CMS monitors call patterns in real-time. It triggers instant alerts for suspicious activity, such as after-hours calls or expensive international dialing, allowing security teams to intervene immediately and prevent significant financial losses before they escalate.
Emergency 911 Notification
The software ensures safety with an integrated emergency alert system. When a 911 call is placed from any extension, Shadow CMS instantly notifies administrators or security personnel with the specific location data. This ensures a faster response time and helps organizations maintain compliance with local safety regulations.
Tailored Executive Reporting
Managers can generate highly customized reports that focus on specific KPIs like agent productivity, trunk utilization, or peak call times. These reports can be scheduled for automatic delivery, providing executives with the critical data needed to make informed decisions regarding network scaling and resource distribution.
Pros And Cons of Shadow CMS
Pros
Real-time fraud detection prevents expensive unauthorized network usage
Automates departmental bill-back to ensure complete cost recovery
Vendor-neutral architecture integrates with almost any PBX system
Cons
Customer support team can be unresponsive during peak hours
Data accuracy can be improved further as reported by some users
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Frequently Asked Questions
What other apps does Shadow CMS integrate with?
Shadow CMS supports integration with a wide range of platforms, including Cisco, MS Teams, Zoom, Mitel, Avaya, Digium and RingCentral.
Who are the typical users of Shadow CMS?
Shadow CMS features are used by IT managers, finance officers, and telecom analysts.
Does Shadow CMS have a mobile app?
No, Shadow CMS does not offer a dedicated mobile app.
What level of support does Shadow CMS offer?
Shadow CMS offers support via email, telephone and contact form.
Does Shadow CMS offer an API?
No, Shadow CMS does not offer an API.
What language does Shadow CMS support?
Shadow CMS software primarily supports English.
What types of pricing plans does Shadow CMS offer?
Shadow CMS price starts at CA$1000/user for one time purchase. Get a detailed Shadow CMS cost breakdown tailored to your specific requirements.