Sierra Gold
Last Updated
Overview
Sierra Gold is a telecom expense management (TEM) platform designed to turn raw communication data into actionable financial intelligence. While its high-end technical interface may require a focused training period for new users, it features Call Tracking and Real-Time Fraud Detection, ensuring that every communication is accounted for and secured.
Sierra Gold Specifications
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
- CRM Integration
Sierra Gold Features
Cradle-to-Grave Call Tracking
Sierra Gold provides exact detail on the path a call takes from initial connection to final resolution, even through complex transfers. This allows IT managers to troubleshoot "lost" calls and understand user behavior with total accuracy, ensuring no customer interaction goes unmonitored.
Automated Cost Allocation
The system allows managers to automatically map call costs to specific departments, projects, or campaigns. By syncing with the company’s general ledger, Sierra Gold eliminates the manual burden of internal billing, ensuring financial accountability across the entire organization while identifying high-expense extensions.
Real-Time Security WatchDog
To prevent toll fraud and security breaches, Sierra Gold’s WatchDog feature monitors for suspicious calling patterns and hacking attempts. When an anomaly is detected, the system generates an immediate notification, allowing security teams to act before unauthorized usage leads to significant financial loss.
Pros And Cons of Sierra Gold
Pros
Provides total global visibility of wired and wireless spend
Real-time fraud alerts prevent expensive network security breaches
Automated cost recovery simplifies internal departmental billing processes
Cons
Technical interface requires significant training for new users
Initial configuration for global networks can be complex
Sierra Gold Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
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2
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1
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Share your experience
Education Management, 11-50 employees
“reliable tracking capabilities”
Pros
It's been really helpful for managing outreach to multiple new prospects and keeping all the collected data organized and easy to track.
Cons
At this point, there's nothing I dislike about the product since it's working really well within our system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Sierra Gold offer an API?
No, Sierra Gold does not offer an API.
What types of pricing plans does Sierra Gold offer?
Sierra Gold price starts at $300/feature/month. Get a detailed Sierra Gold cost breakdown tailored to your specific requirements.
What other apps does Sierra Gold integrate with?
The platform integrates with a variety of PBX systems, including Cisco, ensuring call data is detailed, and accurate.
Who are the typical users of Sierra Gold?
Sierra Gold features are used by Infrastructure Analysts, IT Managers, and Telecom Expense Managers.
What language does Sierra Gold support?
Sierra Gold software primarily supports English.
What level of support does Sierra Gold offer?
Sierra Gold offers support via phone support, blog, and online documentation.
Does Sierra Gold have a mobile app?
No, Sierra Gold does not offer a dedicated mobile app.