SingleComm Reviews

Pros

Working with our customer service rep was a pleasant experience and the software's dispatching feature was genuinely useful.

Cons

Unfortunately, the platform usually fails to work properly. Calls drop at random, agents' systems freeze and if too many tickets are submitted, access to the help desk gets restricted. On top of that some of their staff, including the engineers, seemed more interested in insulting users than actually resolving the problems.

Pros

Running campaigns and managing contacts with this has been a really positive experience. It works as an all in one solution for contact centers and also fits well when you need to reach a large number of people efficiently. I'd definitely recommend it to anyone who needs help with this kind of work.

Cons

For a contact management platform, they've done an excellent job. During the time I've used it, I honestly haven't run into any issues. Best wishes to the engineering team.

Pros

It's flexible, quick to deploy and integrates without much effort.

Cons

Honestly, I can't point to any downside right now.