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Overview
SingleComm helps contact centers streamline operations with dynamic agent workflows, omnichannel routing, and unified analytics. While tailored specifically for high-volume answering services rather than general business telephony, its code-free interface drastically reduces training time and IT dependence. Overall, it is a powerful solution for organizations seeking efficient, scalable customer engagement.
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Starting Price
$49.00
/user/month
SingleComm Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting And Analytics
What Is SingleComm?
SingleComm is a cloud-native platform designed specifically for contact centers and telephone answering services. It caters to industries such as healthcare, legal, and sales by providing a unified interface for managing omnichannel communications. The solution offers drag-and-drop workflow creation, real-time analytics, and AI-driven tools to enhance agent productivity. By integrating voice and digital channels, it enables businesses to deliver consistent customer experiences without heavy IT reliance, effectively modernizing legacy systems for better operational agility.
SingleComm Pricing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
SingleComm Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is SingleComm For?
SingleComm is ideal for a wide range of industries and sectors, including:
- Sales
- Customer service
- Legal
- Healthcare
Is SingleComm Right For You?
If you are looking for a scalable, cloud-based contact center solution, SingleComm could be the ideal choice for you. It helps businesses reduce agent training time by 50%, lower operational costs, and boost customer satisfaction. With PCI, SOC 2, and HIPAA compliance, the platform ensures security and privacy. Trusted by clients like Beachbody and Blue Acorn, SingleComm supports omnichannel communications, dynamic workflows, and enriched analytics for businesses of any size.
Still doubtful if SingleComm is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
SingleComm Features
This feature enables agents to communicate across voice, social media, and apps based on customer preference. The platform centralizes these interactions into a ‘singlePane’ unified desktop, eliminating the need to toggle between screens. Users can manage all channels efficiently, ensuring seamless engagement and improved agent productivity from a single interface.
SingleComm software allows users to build and launch custom campaigns quickly using an intuitive drag-and-drop interface. This feature eliminates the need for IT resources, enabling teams to create simple or complex workflows. Users can make changes on the fly to deliver optimal customer experiences faster and more economically.
The platform empowers users to analyze performance through tailored reports and dashboards. With a drag-and-drop tool, users can build their own metrics or choose pre-built options. This feature allows for partitioning reports by employee or client, offering precise control over how data is measured, visualized, and delivered.
This feature supports agents by providing contextual caller information and recommended responses in real time. SingleComm software uses this tool to offer potential self-service options that significantly reduce call handling times. Users can leverage these insights to streamline interactions and improve the overall efficiency and accuracy of customer service teams.
SingleComm software utilizes AI-powered flow solutions to direct inquiries to the most skilled agents. This feature expertly routes calls, chats, texts, and social messages to ensure customers reach the right person immediately. Users can also prioritize VIP calls, enhancing satisfaction by reducing wait times and improving first-contact resolution rates.
