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Overview

SIP.US software provides high-performance SIP trunking services, aiding businesses in achieving reliable voice connectivity and significant cost reductions. Despite lack of 24/7 phone-based technical support, which can be limiting for after-hours projects, its Tier-1 network redundancy and automated provisioning justify the investment.

SIP.US Specifications

  • Interactive Voice Response (IVR)
  • Call Recording
  • Call Monitoring
  • Call Reporting And Analytics

SIP.US Features

Powerful Control Panel

The platform includes a robust and intuitive control panel that serves as the central hub for all account management activities. Administrators can purchase and manage phone numbers, modify billing preferences, and adjust service levels within a single automated environment.

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Business SMS

Seamless customer interaction is facilitated through a cutting-edge Business SMS solution that enables secure and instantaneous messaging between firms and their clients. This feature supports both SMS and MMS, allowing for a richer communication experience that includes images and documents where necessary.

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Real-time Call Data Records

Call Data Records (CDRs) provide an essential layer of transparency, offering near real-time visibility into all communication activities and usage patterns. These logs are accessible via the central control panel, allowing managers to review records from the past year or the current day to identify peak usage times and communication trends.

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Widespread DID Coverage

SIS.US maintains an extensive inventory of Direct Inward Dialing (DID) numbers across the United States and Canada, enabling local presence in virtually any geographic market. Most numbers can be provisioned instantly through the online interface, allowing businesses to establish local contact points for regional customers without delay.

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Bring-Your-Own-Bandwidth

In a departure from restrictive carrier models, the platform allows businesses to utilize any broadband internet provider, including DSL, cable, T-1, or Metro Ethernet. This bandwidth-agnostic approach ensures that companies are not locked into proprietary data circuits and can choose the most cost-effective and reliable local internet service.

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Pros And Cons of SIP.US

Pros

  • Responsive and helpful customer support that answers calls and resolves issues quickly

  • Knowledgeable technical support that assists even when issues are not SIP.US–related

  • Reliable and stable service with strong uptime and call quality

Cons

  • Capacity limits can cause call rejections if not proactively managed

  • Management responsiveness to product improvements could be stronger

SIP.US Reviews

Total 28 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

86%

4

Stars

4%

3

Stars

7%

2

Stars

4%

1

Stars

0%

Share your experience

RM
Rodney Mclendon

Accounting, 11-50 employees

Less than 6 months

2.0

“stuck in demo mode”

Pros

At least it connects properly with Zoiper but beyond that it has felt like a complete waste of time waiting on the service I already paid for.

Cons

Even after my payment went through, the account was still left in demo mode which is why I had to submit a support ticket. I also called customer service but the man who answered told me he couldn't help with getting my account set up. At this point, I'm clearly very dissatisfied.

Rating Distribution

Ease of use

1

Value for money

3

Customer Support

3

Functionality

3

RP
Ronald Premo

Hospital & Health Care, 11-50 employees

Free Trial

5.0

“cost saving tool”

Pros

It's very simple to use, requires little upkeep and helps the company cut costs.

Cons

There are occasional outages that cause some downtime although it's still more reliable overall.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

AD
Aaron Dickey

Hospital & Health Care, 51-100 employees

Less than a year

5.0

“Helpful documentation”

Pros

The documentation they provide for different PBX systems makes the setup process feel effortless.

Cons

The customer portal comes across as a bit disorganized to me. I've had to click through the menus for a few minutes just to locate something and I even had to submit a support request once to find an option on the website.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

Frequently Asked Questions

What language does SIP.US support?

SIP.US is primarily available in English.

What level of support does SIP.US offer?

SIP.US offers support via phone, and an online contact form.

What other apps does SIP.US integrate with?

The vendor has not shared specific information regarding third-party integrations for this software.

What types of pricing plans does SIP.US offer?

SIP.US price options include SIP channels at $19.99 per channel per month and inbound DID numbers starting at $1.00 per month. Additional services such as Business Texting start at $9.95, SimpleFAX™ is priced at $24.95 per fax line per month, and fax-to-email is available from $14.95 per number per month. You can also request a customized SIP.US cost quote based on their specific needs.

Does SIP.US offer an API?

There is no information available about a SIP.US API.

Does SIP.US have a mobile app?

There is no information available about a SIP.US mobile application.

Who are the typical users of SIP.US?

SIP.US serves a broad range of industries, making it a strong fit for healthcare and medical practices, legal and professional firms, local governments and public agencies, remote or distributed call centers, educational institutions, financial and insurance organizations, and IT managed service providers.