SIP.US
Last Updated
Overview
SIP.US software provides high-performance SIP trunking services, aiding businesses in achieving reliable voice connectivity and significant cost reductions. Despite lack of 24/7 phone-based technical support, which can be limiting for after-hours projects, its Tier-1 network redundancy and automated provisioning justify the investment.
SIP.US Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
SIP.US Features
Powerful Control Panel
The platform includes a robust and intuitive control panel that serves as the central hub for all account management activities. Administrators can purchase and manage phone numbers, modify billing preferences, and adjust service levels within a single automated environment.
Business SMS
Seamless customer interaction is facilitated through a cutting-edge Business SMS solution that enables secure and instantaneous messaging between firms and their clients. This feature supports both SMS and MMS, allowing for a richer communication experience that includes images and documents where necessary.
Real-time Call Data Records
Call Data Records (CDRs) provide an essential layer of transparency, offering near real-time visibility into all communication activities and usage patterns. These logs are accessible via the central control panel, allowing managers to review records from the past year or the current day to identify peak usage times and communication trends.
Widespread DID Coverage
SIS.US maintains an extensive inventory of Direct Inward Dialing (DID) numbers across the United States and Canada, enabling local presence in virtually any geographic market. Most numbers can be provisioned instantly through the online interface, allowing businesses to establish local contact points for regional customers without delay.
Bring-Your-Own-Bandwidth
In a departure from restrictive carrier models, the platform allows businesses to utilize any broadband internet provider, including DSL, cable, T-1, or Metro Ethernet. This bandwidth-agnostic approach ensures that companies are not locked into proprietary data circuits and can choose the most cost-effective and reliable local internet service.
Pros And Cons of SIP.US
Pros
Responsive and helpful customer support that answers calls and resolves issues quickly
Knowledgeable technical support that assists even when issues are not SIP.US–related
Reliable and stable service with strong uptime and call quality
Cons
Capacity limits can cause call rejections if not proactively managed
Management responsiveness to product improvements could be stronger
SIP.US Reviews
Total 28 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars86%
4
Stars4%
3
Stars7%
2
Stars4%
1
Stars0%
Share your experience
Accounting, 11-50 employees
Less than 6 months
“stuck in demo mode”
Pros
At least it connects properly with Zoiper but beyond that it has felt like a complete waste of time waiting on the service I already paid for.
Cons
Even after my payment went through, the account was still left in demo mode which is why I had to submit a support ticket. I also called customer service but the man who answered told me he couldn't help with getting my account set up. At this point, I'm clearly very dissatisfied.
Rating Distribution
Ease of use
1
Value for money
3
Customer Support
3
Functionality
3
Hospital & Health Care, 11-50 employees
Free Trial
“cost saving tool”
Pros
It's very simple to use, requires little upkeep and helps the company cut costs.
Cons
There are occasional outages that cause some downtime although it's still more reliable overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Hospital & Health Care, 51-100 employees
Less than a year
“Helpful documentation”
Pros
The documentation they provide for different PBX systems makes the setup process feel effortless.
Cons
The customer portal comes across as a bit disorganized to me. I've had to click through the menus for a few minutes just to locate something and I even had to submit a support request once to find an option on the website.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Frequently Asked Questions
What language does SIP.US support?
SIP.US is primarily available in English.
What level of support does SIP.US offer?
SIP.US offers support via phone, and an online contact form.
What other apps does SIP.US integrate with?
The vendor has not shared specific information regarding third-party integrations for this software.
What types of pricing plans does SIP.US offer?
SIP.US price options include SIP channels at $19.99 per channel per month and inbound DID numbers starting at $1.00 per month. Additional services such as Business Texting start at $9.95, SimpleFAX™ is priced at $24.95 per fax line per month, and fax-to-email is available from $14.95 per number per month. You can also request a customized SIP.US cost quote based on their specific needs.
Does SIP.US offer an API?
There is no information available about a SIP.US API.
Does SIP.US have a mobile app?
There is no information available about a SIP.US mobile application.
Who are the typical users of SIP.US?
SIP.US serves a broad range of industries, making it a strong fit for healthcare and medical practices, legal and professional firms, local governments and public agencies, remote or distributed call centers, educational institutions, financial and insurance organizations, and IT managed service providers.