Last Updated
Overview
Smart IVR helps organizations design and manage automated voice interactions using conversational IVR, speech recognition, and open standards. While it doesn’t support multichannel engagement, it is well suited for telecom operators, solution providers, and enterprises seeking flexible, carrier-grade IVR control and integration.
Be the first one to leave a review!
No review found
Starting Price
Custom
Smart IVR Specifications
Interactive Voice Response (IVR)
Call Recording
Call Scripting
Call Routing
What Is Smart IVR?
Smart IVR is a carrier-grade interactive voice response software platform designed for operators, solution providers, and businesses that manage automated phone services. The platform enables the development of touch-tone and conversational IVR applications using speech recognition, natural language processing, and open standards such as SIP and VoiceXML.
It also integrates with multiple speech engines, databases, and telephony systems, helping users build flexible, scalable voice automation workflows while maintaining control over their applications and infrastructure.
Smart IVR Pricing
The vendor offers the following pricing plans:
- IVR Plus: $99/port/month
- IVR Pro: $69/port/month
- IVR Basic: $39/port/month
Disclaimer: The pricing is subject to change.
Smart IVR Integrations
The software supports integration with multiple systems and platforms, such as:
- Microsoft Connect
- DeepGram
- Voci
- Naunce
- Verbio
Who Is Smart IVR For?
Smart IVR is ideal for a wide range of industries and sectors, including:
- Financial
- Public sector
- Healthcare
- Telecom and utilities
- BPO and services
Is Smart IVR Right For You?
If you’re an operator, solution provider, or business looking to manage automated phone applications, Smart IVR provides a carrier-grade platform that supports both touch-tone and conversational interactions. It emphasizes flexibility and independence, allowing you to maintain control over your applications and processes while connecting with multiple telephony systems.
Smart IVR is also AES 256-bit SSL certified and cloud-hosted on AWS, ensuring secure, scalable deployment. Overall, it is suitable for organizations seeking a reliable IVR platform for voice automation.
Still doubtful if Smart IVR software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Smart IVR Features
The platform runs speech-to-text engines and integrates with Google, Amazon, or Microsoft cloud services APIs. It transcribes spoken input using current speech technologies, allowing teams to apply the transcriptions to improve caller interactions within automated flows.
This feature lets users pre-record service voices or use natural synthetic voices. It streamlines, accelerates, and simplifies the development of voice response services across multiple languages. Users can standardize spoken prompts while keeping voice delivery consistent for telephone services.
The software supports automatic speech recognition engines, including Nuance, Verbio, and Microsoft, and connects through the MRCP standard to enhance telephone attention quality. It enables voice-driven call flows where spoken input directs or progresses calls.
This feature processes natural language phrases using machine learning and AI to enable more natural interactions within telephone services. Organizations can leverage it to support conversational intent handling in IVR contexts, improving the overall call experience.
The platform uses open protocols and technologies such as SIP, VoiceXML, WebRTC, RTMP, HTML5, and JavaScript. It helps reduce costs and improve interoperability across communications systems, allowing teams to align voice services with standards that support future upgrades and integrations.
