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Overview
Smart IVR helps organizations design and manage automated voice interactions using conversational IVR, speech recognition, and open standards. While it doesn’t support multichannel engagement, it is well suited for telecom operators, solution providers, and enterprises seeking flexible, carrier-grade IVR control and integration.
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Starting Price
Custom
Smart IVR Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Scripting
- Call Routing
What Is Smart IVR?
Smart IVR is a carrier-grade interactive voice response software platform designed for operators, solution providers, and businesses that manage automated phone services. The platform enables the development of touch-tone and conversational IVR applications using speech recognition, natural language processing, and open standards such as SIP and VoiceXML.
It also integrates with multiple speech engines, databases, and telephony systems, helping users build flexible, scalable voice automation workflows while maintaining control over their applications and infrastructure.
Smart IVR Pricing
The vendor offers the following pricing plans:
- IVR Plus: $99/port/month
- IVR Pro: $69/port/month
- IVR Basic: $39/port/month
Disclaimer: The pricing is subject to change.
Smart IVR Integrations
The software supports integration with multiple systems and platforms, such as:
- Microsoft Connect
- DeepGram
- Voci
- Naunce
- Verbio
Who Is Smart IVR For?
Smart IVR is ideal for a wide range of industries and sectors, including:
- Financial
- Public sector
- Healthcare
- Telecom and utilities
- BPO and services
Is Smart IVR Right For You?
If you’re an operator, solution provider, or business looking to manage automated phone applications, Smart IVR provides a carrier-grade platform that supports both touch-tone and conversational interactions. It emphasizes flexibility and independence, allowing you to maintain control over your applications and processes while connecting with multiple telephony systems.
Smart IVR is also AES 256-bit SSL certified and cloud-hosted on AWS, ensuring secure, scalable deployment. Overall, it is suitable for organizations seeking a reliable IVR platform for voice automation.
Still doubtful if Smart IVR software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Smart IVR Features
Speech-To-Text
The platform runs speech-to-text engines and integrates with Google, Amazon, or Microsoft cloud services APIs. It transcribes spoken input using current speech technologies, allowing teams to apply the transcriptions to improve caller interactions within automated flows.
Text-To-Speech
This feature lets users pre-record service voices or use natural synthetic voices. It streamlines, accelerates, and simplifies the development of voice response services across multiple languages. Users can standardize spoken prompts while keeping voice delivery consistent for telephone services.
Speech Recognition
The software supports automatic speech recognition engines, including Nuance, Verbio, and Microsoft, and connects through the MRCP standard to enhance telephone attention quality. It enables voice-driven call flows where spoken input directs or progresses calls.
Natural Language
This feature processes natural language phrases using machine learning and AI to enable more natural interactions within telephone services. Organizations can leverage it to support conversational intent handling in IVR contexts, improving the overall call experience.
Open Standards
The platform uses open protocols and technologies such as SIP, VoiceXML, WebRTC, RTMP, HTML5, and JavaScript. It helps reduce costs and improve interoperability across communications systems, allowing teams to align voice services with standards that support future upgrades and integrations.
Pros And Cons of Smart IVR
Pros
Intuitive interface for daily use
Strong technical support when needed
Reliable performance and scalable architecture
Cons
Initial integration can require multiple setups
Customer support response times may vary
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Frequently Asked Questions
Does Smart IVR have a mobile app?
No, Smart IVR does not offer a dedicated mobile app.
What language does Smart IVR support?
Smart IVR primarily supports English and Spanish languages.
What other apps does Smart IVR integrate with?
Smart IVR integrates with multiple systems and platforms, including Voci, Google, Amazon, and DeepGram.
What types of pricing plans does Smart IVR offer?
The vendor offers three Smart IVR price plans: IVR Plus ($99/port/month), IVR Pro ($69/port/month), and IVR Basic ($39/port/month). Get a detailed Smart IVR cost breakdown tailored to your specific requirements.
Does Smart IVR offer an API?
Information regarding an API is currently unspecified by the vendor.
Who are the typical users of Smart IVR?
Smart IVR features are used by organizations across a wide range of industries and sectors, including healthcare, financial, and public sectors.
What level of support does Smart IVR offer?
Smart IVR offers support through an online contact form.