Smart IVR
Last Updated
Overview
Smart IVR helps organizations design and manage automated voice interactions using conversational IVR, speech recognition, and open standards. While it doesn’t support multichannel engagement, it is well suited for telecom operators, solution providers, and enterprises seeking flexible, carrier-grade IVR control and integration.
Smart IVR Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Scripting
- Call Routing
Smart IVR Features
Speech-To-Text
The platform runs speech-to-text engines and integrates with Google, Amazon, or Microsoft cloud services APIs. It transcribes spoken input using current speech technologies, allowing teams to apply the transcriptions to improve caller interactions within automated flows.
Text-To-Speech
This feature lets users pre-record service voices or use natural synthetic voices. It streamlines, accelerates, and simplifies the development of voice response services across multiple languages. Users can standardize spoken prompts while keeping voice delivery consistent for telephone services.
Speech Recognition
The software supports automatic speech recognition engines, including Nuance, Verbio, and Microsoft, and connects through the MRCP standard to enhance telephone attention quality. It enables voice-driven call flows where spoken input directs or progresses calls.
Natural Language
This feature processes natural language phrases using machine learning and AI to enable more natural interactions within telephone services. Organizations can leverage it to support conversational intent handling in IVR contexts, improving the overall call experience.
Open Standards
The platform uses open protocols and technologies such as SIP, VoiceXML, WebRTC, RTMP, HTML5, and JavaScript. It helps reduce costs and improve interoperability across communications systems, allowing teams to align voice services with standards that support future upgrades and integrations.
Pros And Cons of Smart IVR
Pros
Intuitive interface for daily use
Strong technical support when needed
Reliable performance and scalable architecture
Cons
Initial integration can require multiple setups
Customer support response times may vary
Smart IVR Reviews
Total 10 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars20%
3
Stars0%
2
Stars10%
1
Stars0%
Share your experience
Information Technology and Services, 51-100 employees
“caller verification is not very effective”
Pros
Using the product is super simple and it can be quite effective for businesses in the way it handles interactions.
Cons
Its usefulness drops when users do not complete the verification process so it becomes less effective for them. It can also make callers uneasy about sharing that kind of information.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
1
Functionality
1
Small Business, 11-50 employees
“helpful routing”
Pros
The interface is very user friendly when it comes to setting priorities and that really helps deliver the right response and guidance so users can reach the correct channel just as expected.
Cons
At this point, I don't really have any complaints since everything seems to be working as it should.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Financial Services, 500+ employees
“natural conversations with smart routing”
Pros
Talking to this system doesn't feel robotic at all which is probably its biggest strength. Customers get the sense that they're speaking with a real live agent. It uses natural language processing along with AI for voice recognition, identifying customer behavior patterns and even greeting callers based on their previous interactions. It can also suggest relevant options from the last call history and those are some of the most valuable use cases it delivers.
Cons
There still needs to be a lot more automation and awareness especially for users in rural areas who may need help getting familiar with this kind of system. The setup cost is also on the expensive side.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Frequently Asked Questions
What other apps does Smart IVR integrate with?
Smart IVR integrates with multiple systems and platforms, including Voci, Google, Amazon, and DeepGram.
What types of pricing plans does Smart IVR offer?
The vendor offers three Smart IVR price plans: IVR Plus ($99/port/month), IVR Pro ($69/port/month), and IVR Basic ($39/port/month). Get a detailed Smart IVR cost breakdown tailored to your specific requirements.
What language does Smart IVR support?
Smart IVR primarily supports English and Spanish languages.
Does Smart IVR have a mobile app?
No, Smart IVR does not offer a dedicated mobile app.
Who are the typical users of Smart IVR?
Smart IVR features are used by organizations across a wide range of industries and sectors, including healthcare, financial, and public sectors.
Does Smart IVR offer an API?
Information regarding an API is currently unspecified by the vendor.
What level of support does Smart IVR offer?
Smart IVR offers support through an online contact form.