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Overview
Softdial Contact Center helps organizations manage customer interactions across voice, chat, email, and messaging with seamless blending and workload balancing. Although the multi-channel conversation tracking needs improvement, its flexible, web-based platform benefits enterprises, SMBs, and CCaaS partners seeking scalable, multi-channel contact center productivity from anywhere.
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Starting Price
Custom
Softdial Contact Center Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting And Analytics
What Is Softdial Contact Center?
Softdial Contact Center (SCC) is an all-in-one cloud platform designed to streamline complex customer interactions for businesses ranging from 5 to over 10,000 agents. It eliminates operational silos by blending voice, chat, email, and social media into a single interface. Key features like the Automatic Session Distributor (ASD) and the world-class AI predictive dialer boost productivity by automating agent workloads. This ensures customers connect with the most qualified agents swiftly, solving common issues of high wait times and agent burnout.
Softdial Contact Center Pricing
Softdial Contact Center Integrations
Softdial Contact Center integrates with multiple 3rd party apps, including:
- Salesforce
- X
- Verint
- Quantrax RMEx
Who Is Softdial Contact Center For?
Softdial Contact Center is designed for multiple industries and sectors, including:
- Customer service
- Market research
- Debt collection
- Sales and telemarketing
- Healthcare
Is Softdial Contact Center Right For You?
Softdial Contact Center is a premier choice for organizations seeking a highly scalable, "work-anywhere" solution that requires no local software installation. Its standout AI predictive dialer is recognized as an industry leader, consistently outperforming competitors in head-to-head trials while maintaining strict global compliance. This robust focus on performance and efficiency makes it the perfect fit for high-volume enterprises looking to maximize talk time and customer satisfaction.
Still doubtful if Softdial Contact Center software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Softdial Contact Center Features
This feature allows users to interact with customers across voice, email, chat, SMS, and social media in a fully integrated environment. It enables seamless channel switching, improves customer engagement, enhances first-contact resolution, and supports a gradual digital transformation for scalable communication.
Users can manage multiple live sessions across any media channel simultaneously. This feature minimizes idle time, improves productivity, enables easy task switching, and keeps agents engaged through a varied workload. It enhances operational efficiency while maintaining excellent customer service standards.
Softdial Contact Center automates real-time workload balancing across all channels, assigning agents where they are most needed. It optimizes performance, reduces wait times, minimizes idle periods, improves SLA compliance, and allows supervisors to focus on coaching rather than manual adjustments.
The software provides a predictive dialing engine that maximizes agent talk time while ensuring compliance with regulatory requirements. It intelligently manages call pacing, automatically handles non-live contacts, adjusts to changing conditions, and delivers efficient, high-performance outbound dialing for better campaign results.
This feature ensures every incoming contact is directed to the most suitable agent using smart rules and customer data. It balances workloads, prioritizes sessions in real-time, enhances customer satisfaction, maintains service levels, and creates a personalized experience across all communication channels.
