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Overview
Softdial Contact Center helps organizations manage customer interactions across voice, chat, email, and messaging with seamless blending and workload balancing. Although the multi-channel conversation tracking needs improvement, its flexible, web-based platform benefits enterprises, SMBs, and CCaaS partners seeking scalable, multi-channel contact center productivity from anywhere.
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Starting Price
Custom
Softdial Contact Center Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
What Is Softdial Contact Center?
Softdial Contact Center (SCC) is an all-in-one cloud platform designed to streamline complex customer interactions for businesses ranging from 5 to over 10,000 agents. It eliminates operational silos by blending voice, chat, email, and social media into a single interface. Key features like the Automatic Session Distributor (ASD) and the world-class AI predictive dialer boost productivity by automating agent workloads. This ensures customers connect with the most qualified agents swiftly, solving common issues of high wait times and agent burnout.
Softdial Contact Center Pricing
Softdial Contact Center Integrations
Softdial Contact Center integrates with multiple 3rd party apps, including:
- Salesforce
- X
- Verint
- Quantrax RMEx
Who Is Softdial Contact Center For?
Softdial Contact Center is designed for multiple industries and sectors, including:
- Customer service
- Market research
- Debt collection
- Sales and telemarketing
- Healthcare
Is Softdial Contact Center Right For You?
Softdial Contact Center is a premier choice for organizations seeking a highly scalable, "work-anywhere" solution that requires no local software installation. Its standout AI predictive dialer is recognized as an industry leader, consistently outperforming competitors in head-to-head trials while maintaining strict global compliance. This robust focus on performance and efficiency makes it the perfect fit for high-volume enterprises looking to maximize talk time and customer satisfaction.
Still doubtful if Softdial Contact Center software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Softdial Contact Center Features
All Media Channels
This feature allows users to interact with customers across voice, email, chat, SMS, and social media in a fully integrated environment. It enables seamless channel switching, improves customer engagement, enhances first-contact resolution, and supports a gradual digital transformation for scalable communication.
Agent Multi-Tasking
Users can manage multiple live sessions across any media channel simultaneously. This feature minimizes idle time, improves productivity, enables easy task switching, and keeps agents engaged through a varied workload. It enhances operational efficiency while maintaining excellent customer service standards.
Intraday Management
Softdial Contact Center automates real-time workload balancing across all channels, assigning agents where they are most needed. It optimizes performance, reduces wait times, minimizes idle periods, improves SLA compliance, and allows supervisors to focus on coaching rather than manual adjustments.
Predictive Dialing
The software provides a predictive dialing engine that maximizes agent talk time while ensuring compliance with regulatory requirements. It intelligently manages call pacing, automatically handles non-live contacts, adjusts to changing conditions, and delivers efficient, high-performance outbound dialing for better campaign results.
Optimized Inbound Routing
This feature ensures every incoming contact is directed to the most suitable agent using smart rules and customer data. It balances workloads, prioritizes sessions in real-time, enhances customer satisfaction, maintains service levels, and creates a personalized experience across all communication channels.
Pros And Cons of Softdial Contact Center
Pros
Unified desktop environment for agents
Ability to migrate chat to video
Multi-media session visibility at a glance
Cons
The sequential conversation history is not unified
Limited inbound skill-based routing capability
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Frequently Asked Questions
What level of support does Softdial Contact Center offer?
Softdial Contact Center provides support through phone, email, online form, customer portal, and help center.
What language does Softdial Contact Center support?
Softdial Contact Center primarily supports the English language.
What types of pricing plans does Softdial Contact Center offer?
Softdial Contact Center pricing depends on your organization’s specific needs and budget. Contact us for a detailed Softdial Contact Center cost breakdown for your organization today
Who are the typical users of Softdial Contact Center?
Softdial Contact Center features are used by organizations engaged in industries and sectors, including debt collection, healthcare, customer service, market research, and sales and telemarketing.
Does Softdial Contact Center offer an API?
Yes, Softdial Contact Center offers an API.
Does Softdial Contact Center have a mobile app?
No, Softdial Contact Center does not have a mobile app.
What other apps does Softdial Contact Center integrate with?
Softdial Contact Center has integration arrangements with WhatsApp, Verint, Salesforce, X, Quantrax RMEx, WeChat, and Facebook.