SonicView Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mid Market, 51-100 employees
“powerful call tracking features”
Pros
It has been one of the better platforms I've used for call recording and screen capture. It also offers different kinds of reports that help measure an individual's productivity and the Speech Analytics feature gives useful insight into what was said during calls.
Cons
Only drawback is that Speech Analytics sometimes fails to catch the right words or sentences and the interface is not especially user friendly although it's still workable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10