SonicView

The system automatically identifies and redacts sensitive information like credit card numbers or personal health data during recordings. This ensures that your organization stays compliant with global privacy regulations without requiring manual intervention from agents or supervisors during calls.

Users can quickly locate specific recordings using a variety of metadata filters, including date, agent ID, and caller information. This streamlined search process reduces the time spent on audits and allows for rapid resolution of customer disputes or inquiries.

The platform enables managers to listen to live calls or review past recordings to evaluate agent performance. Integrated scoring sheets and feedback loops help identify training gaps, ensuring that the team consistently provides a high level of professional service.

Beyond standard voice calls, this tool captures interactions across various digital channels to provide a holistic view of the customer journey. Centralizing these records in a single database simplifies management and ensures consistency in record-keeping across the entire organization.

The platform supports PCI and HIPAA compliance by handling sensitive information in calls. It can automatically stop or redact sensitive segments to meet regulations. This reduces manual work while ensuring regulatory requirements are consistently met.