Last Updated
Overview
SonicView is a robust call recording solution for contact centers, focusing on compliance. While it requires integration with existing telephony, its enterprise-grade security and automated redaction tools ensure total regulatory adherence. Overall, SonicView’s specialized focus on risk mitigation makes it a compelling choice for high-stakes environments.
Be the first one to leave a review!
No review found
Starting Price
Custom
SonicView Specifications
- Analytics and Reporting
- CRM Integration
- Customer Feedback Surveys
- Customer Profiles
What Is SonicView?
SonicView serves as a centralized platform for capturing and managing interactions across various communication channels. It provides agencies with the tools needed to monitor agent performance while ensuring every conversation meets legal standards. By offering granular search capabilities and automated data protection, it serves highly regulated industries that prioritize security. The software transforms raw audio into actionable data, helping businesses reduce liability and improve the overall quality of customer service interactions.
SonicView Pricing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
SonicView Integrations
Who Is SonicView For?
SonicView is ideal for a wide range of industries and sectors, including:
- Debt collection
- Financial services
- Legal services
- Healthcare agencies
- Insurance providers
- Outsourced contact centers
Is SonicView Right For You?
SonicView is the best fit for organizations that handle sensitive consumer data and face strict auditing requirements. Its standout feature is the automated PCI/HIPAA redaction, which solves the problem of manual data masking. As a Provana solution, it benefits from an ecosystem recognized for innovation in the credit and collection industry. This platform is perfect for teams needing a reliable, scalable repository for high-volume interaction recording and long-term storage.
Still doubtful if SonicView is the right fit for you? Contact our customer support staff at (661) 384-7070 for further guidance.
SonicView Features
PCI And HIPAA Compliance
The system automatically identifies and redacts sensitive information like credit card numbers or personal health data during recordings. This ensures that your organization stays compliant with global privacy regulations without requiring manual intervention from agents or supervisors during calls.
Advanced Search And Retrieval
Users can quickly locate specific recordings using a variety of metadata filters, including date, agent ID, and caller information. This streamlined search process reduces the time spent on audits and allows for rapid resolution of customer disputes or inquiries.
Quality Monitoring Tools
The platform enables managers to listen to live calls or review past recordings to evaluate agent performance. Integrated scoring sheets and feedback loops help identify training gaps, ensuring that the team consistently provides a high level of professional service.
Omni-Channel Capture
Beyond standard voice calls, this tool captures interactions across various digital channels to provide a holistic view of the customer journey. Centralizing these records in a single database simplifies management and ensures consistency in record-keeping across the entire organization.
Automated Compliance Controls
The platform supports PCI and HIPAA compliance by handling sensitive information in calls. It can automatically stop or redact sensitive segments to meet regulations. This reduces manual work while ensuring regulatory requirements are consistently met.
Pros And Cons of SonicView
Pros
Efficient automated redaction of sensitive data
Seamless integration with major telephony providers
Reliable high-volume call capture stability
Cons
User interface feels slightly dated
Complex initial configuration for some setups
SonicView Reviews
No reviews yet!
Be the first to review this product
Frequently Asked Questions
What other apps does SonicView integrate with?
Information about third-party integrations has not been specified by the vendor.
Does SonicView have a mobile app?
No, SonicView does not offer a dedicated mobile app.
Who are the typical users of SonicView?
Typical users include debt collection, financial services, legal, healthcare, insurance, and contact centers.
Does SonicView offer an API?
No, SonicView does not offer an API.
What types of pricing plans does SonicView offer?
SonicView offers a one-time plan for its users starting at $4000/one-time/user. Get a detailed Service cost breakdown tailored to your specific requirements.
What level of support does SonicView offer?
SonicView offers expert support via phone, help desk, and ticket system.
What language does SonicView support?
The platform primarily supports the English language.