Soon

Soon Reviews

Total 33 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

73%

4

Stars

24%

3

Stars

0%

2

Stars

3%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

RG
Rodrigo G.

Retail, 51-100 employees

Less than a year

5.0

“Easy to read schedules”

Pros

Putting together a well organized schedule is simple and it comes out clear, reliable and easy to read. It has made planning a lot more manageable.

Cons

I haven't come across anything to complain about yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SK
Samir K.

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

4.0

“coordination made simple”

Pros

Scheduling and coordinating with other people is very simple which makes organizing things a lot more convenient.

Cons

It didn't perform as well as I wanted on my Android phone and I would have preferred a downloadable app instead of having to use it through a browser.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

7

A
Anonymous

Information Technology and Services, 11-50 employees

Less than 6 months

5.0

“clean interface”

Pros

Right away, the interface felt clean and user friendly. It was obvious how to move through the list of available tasks and pick the ones I wanted to assign staff to.

Cons

What is frustrating is the fac that as a user you're not able to see other users' schedules. That might be a setting only administrators can access but I'm not sure.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

AD
Alyssa D.

Retail, 11-50 employees

Less than 6 months

2.0

“not very user friendly”

Pros

Honestly, there is not really anything positive that stood out to me.

Cons

Right away, the biggest problem was the lack of a clear overview. I cannot easily tell which colleague is working on each day because there is far too much text on the screen. I would prefer a clearer schedule with colors showing when someone is available, on vacation and similar statuses. Overall, it does not feel user friendly.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

3

Functionality

3

RS
Robin S.

Financial Services, 51-100 employees

Less than 6 months

5.0

“rollout phase went really well”

Pros

Putting together a clear, dependable schedule takes much less effort with this. It shows the different shifts across departments in a very organized way and colleagues can check their schedules much more easily than before which has been a real improvement. It also comes across as an innovative, collaborative company so bringing it in felt like an obvious choice and the rollout went flawlessly.

Cons

I haven't had any negative experiences with it. If anything is missing or something goes wrong, their team is there to help resolve it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

ME
Mitchell E.

Biotechnology, 101-500 employees

Less than 6 months

5.0

“well thought out design”

Pros

It's interface feels polished and the platform is very user friendly overall.

Cons

It would be even more useful if there were a way to export schedules to external calendar apps.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

SB
Sarah B.

Financial Services, 101-500 employees

Less than a year

5.0

“makes planning simpler”

Pros

The features make our planning much simpler and give employees a clearer understanding of everything.

Cons

Getting a full overview of the team or even one specific person, still isn't quite simple though I know that's currently being improved.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

AW
Arlette W.

Events Services, 51-100 employees

Less than a year

5.0

“excellent support”

Pros

This platform is very user friendly for our staff and the customer support has been outstanding.

Cons

There really isn't anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Financial Services, 51-100 employees

Less than a year

5.0

“great fit for our work”

Pros

Clean and professional to work with while still being simple to use. It's also flexible enough to suit different kinds of companies.

Cons

Honestly, I don't have any complaints. If something doesn't match your preferences, the Soon team is willing to adjust it for you.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

LH
Leon H.

Financial Services, 51-100 employees

Less than 6 months

5.0

“clear scheduling overview”

Pros

From the start, the overview is the biggest strength here. The software is a very efficient way to build schedules even when you're handling multiple departments or a large number of employees. It also lets you assign different roles to different staff members and all of that comes together in a clear view of the schedule.

Cons

There is a bit of a learning curve if you want to use the software efficiently. Once you get past that though, you can start using features like templates to work much faster.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

MV
Martijn V.

Entertainment, 51-100 employees

Less than 6 months

5.0

“User friendly system”

Pros

Their team has been very hands on and involved. They respond quickly and the system itself is user friendly.

Cons

Since it's still a newer program, we ran into a few early hiccups along the way. That said, the support team stayed on top of everything and resolved any issues we had very quickly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

JG
Jim G.

Banking, 101-500 employees

Less than a year

5.0

“easy to customize boards”

Pros

The flexibility to build different boards gives a complete overview of everything related to planning.

Cons

It still takes quite a few clicks to get a full overview that's quick and simple to view.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

LV
Lonneke V.

Financial Services, 101-500 employees

Less than a year

5.0

“helpful support team”

Pros

Everything is laid out with a clear overview, access is simple and the support has been excellent. Whenever I've requested new features, the developers have replied quickly and been very helpful.

Cons

Every now and then an error shows up, likely related to cookies but deleting them usually fixes it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10