Soon Reviews
Total 33 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars73%
4
Stars24%
3
Stars0%
2
Stars3%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Retail, 51-100 employees
Less than a year
“Easy to read schedules”
Pros
Putting together a well organized schedule is simple and it comes out clear, reliable and easy to read. It has made planning a lot more manageable.
Cons
I haven't come across anything to complain about yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
“coordination made simple”
Pros
Scheduling and coordinating with other people is very simple which makes organizing things a lot more convenient.
Cons
It didn't perform as well as I wanted on my Android phone and I would have preferred a downloadable app instead of having to use it through a browser.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
7
Information Technology and Services, 11-50 employees
Less than 6 months
“clean interface”
Pros
Right away, the interface felt clean and user friendly. It was obvious how to move through the list of available tasks and pick the ones I wanted to assign staff to.
Cons
What is frustrating is the fac that as a user you're not able to see other users' schedules. That might be a setting only administrators can access but I'm not sure.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Retail, 11-50 employees
Less than 6 months
“not very user friendly”
Pros
Honestly, there is not really anything positive that stood out to me.
Cons
Right away, the biggest problem was the lack of a clear overview. I cannot easily tell which colleague is working on each day because there is far too much text on the screen. I would prefer a clearer schedule with colors showing when someone is available, on vacation and similar statuses. Overall, it does not feel user friendly.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
3
Functionality
3
Financial Services, 51-100 employees
Less than 6 months
“rollout phase went really well”
Pros
Putting together a clear, dependable schedule takes much less effort with this. It shows the different shifts across departments in a very organized way and colleagues can check their schedules much more easily than before which has been a real improvement. It also comes across as an innovative, collaborative company so bringing it in felt like an obvious choice and the rollout went flawlessly.
Cons
I haven't had any negative experiences with it. If anything is missing or something goes wrong, their team is there to help resolve it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Biotechnology, 101-500 employees
Less than 6 months
“well thought out design”
Pros
It's interface feels polished and the platform is very user friendly overall.
Cons
It would be even more useful if there were a way to export schedules to external calendar apps.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Financial Services, 101-500 employees
Less than a year
“makes planning simpler”
Pros
The features make our planning much simpler and give employees a clearer understanding of everything.
Cons
Getting a full overview of the team or even one specific person, still isn't quite simple though I know that's currently being improved.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Events Services, 51-100 employees
Less than a year
“excellent support”
Pros
This platform is very user friendly for our staff and the customer support has been outstanding.
Cons
There really isn't anything I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Financial Services, 51-100 employees
Less than a year
“great fit for our work”
Pros
Clean and professional to work with while still being simple to use. It's also flexible enough to suit different kinds of companies.
Cons
Honestly, I don't have any complaints. If something doesn't match your preferences, the Soon team is willing to adjust it for you.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Financial Services, 51-100 employees
Less than 6 months
“clear scheduling overview”
Pros
From the start, the overview is the biggest strength here. The software is a very efficient way to build schedules even when you're handling multiple departments or a large number of employees. It also lets you assign different roles to different staff members and all of that comes together in a clear view of the schedule.
Cons
There is a bit of a learning curve if you want to use the software efficiently. Once you get past that though, you can start using features like templates to work much faster.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Entertainment, 51-100 employees
Less than 6 months
“User friendly system”
Pros
Their team has been very hands on and involved. They respond quickly and the system itself is user friendly.
Cons
Since it's still a newer program, we ran into a few early hiccups along the way. That said, the support team stayed on top of everything and resolved any issues we had very quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Banking, 101-500 employees
Less than a year
“easy to customize boards”
Pros
The flexibility to build different boards gives a complete overview of everything related to planning.
Cons
It still takes quite a few clicks to get a full overview that's quick and simple to view.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Financial Services, 101-500 employees
Less than a year
“helpful support team”
Pros
Everything is laid out with a clear overview, access is simple and the support has been excellent. Whenever I've requested new features, the developers have replied quickly and been very helpful.
Cons
Every now and then an error shows up, likely related to cookies but deleting them usually fixes it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10