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Overview
Soon provides workforce management tools for call centers to manage agent scheduling and intraday performance. While the initial implementation can require some effort, the automated logic and user interface facilitate rapid decision-making and manage labor costs through a centralized hub.
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Starting Price
Custom
Soon Specifications
- Real-Time Dashboard
- Agent Scheduling And Management
- Integration With Help Desk And Support Systems
- Call Reporting And Analytics
What Is Soon?
Soon is a workforce management platform built for call center teams, service desks, and operational departments to simplify scheduling and improve staffing. The software includes tools for automated shift planning, real-time intraday management, and streamlined leave tracking.
Its key features help managers align staffing with demand and automate routine logistics, which makes it easier to improve service levels and team satisfaction.
Soon Pricing
The pricing for Soon starts at €10/user/month. This basic plan, known as Team, includes shift scheduling, leave management, and calendar syncing. Further pricing tiers of the software are as follows:
- Business: €20/user/month
- Enterprise: custom pricing
Disclaimer: The pricing is subject to change.
Soon Integrations
The software supports integration with multiple systems and platforms, such as:
- Google Calendar
- Outlook Calendar
- Microsoft Teams
- Auth0
- Okta
Who Is Soon For?
Soon is ideal for a wide range of industries and sectors, including:
- Banking
- Government
- Call centers
- Logistics
- Healthcare
Is Soon Right For You?
Soon is an ideal fit for dynamic call centers that intend to move beyond spreadsheets and automate complex scheduling logic. The platform combines AI-driven forecasting and intraday management to help service desks and call centers optimize coverage efficiently. Soon maintains compliance with the General Data Protection Regulation (GDPR), which makes it a secure choice.
Still unsure whether Soon software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Soon Features
Auto-Fill Shifts
The auto-fill shifts tool uses smart rules to assign shifts to employees automatically and optimize team coverage. It takes the hard work out of planning by matching hours to staff availability and business needs without manual entry. This feature makes sure every time slot has the right number of people while keeping the schedule fair for everyone.
Auto-Assign Tasks
Auto-assign tasks feature handles daily work activities by automatically giving jobs to the right agents at the right time. The software looks at what needs to be done in the contact center and matches those tasks to agents who are free to help. This keeps the operation running smoothly and ensures that important work never gets missed during the day.
AI Intraday Assistant
The AI intraday assistant acts as a digital helper for managers who need to handle quick changes during a busy workday. It uses artificial intelligence to look at daily operations and suggests the best ways to fix schedule gaps or busy periods. This allows leaders to make fast choices and keep customer service levels steady even when unexpected things happen.
Shift Plan Generator
The shift plan generator lets managers build a complete work schedule framework by using simple typed prompts. This AI tool creates a starting point for the week by recommending shift times that fit the goals of the company. It is a fast and easy way to get a professional schedule ready without having to build every single part from scratch.
Team Pulse
Team pulse uses artificial intelligence to gather and study feedback from agents to see how the workforce feels. It helps managers understand if the team is happy or if the current schedule is causing too much stress for the staff. By checking this data regularly, leaders can make better choices that keep the team motivated and focused on their work.
Pros And Cons of Soon
Pros
Handles complex schedules with minimal manual adjustments
Saves significant time by reducing manual data entry for shifts
Simplifies schedule creation through AI-powered features
Offers immediate visibility of required information
Enables clean handling of common tasks like trading shifts
Cons
Has room for improvement in the approval process
A formal introduction can be added to help users
User selection process for specific events can be more refined
Can incorporate even more intraday functionalities for effectiveness
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Frequently Asked Questions
What other apps does Soon integrate with?
The platform integrates with various software and services, including Google Calendar, Outlook Calendar, Microsoft Teams, Okta, and Auth0.
Does Soon offer an API?
Information regarding the vendor’s API availability has not been provided.
Does Soon have a mobile app?
Yes, Soon includes a mobile app.
What types of pricing plans does Soon offer?
Soon cost breakdown includes three plans: Team (€10/user/month), Business (€20/user/month), and Enterprise (Custom). Request a customized Soon price plan for your business today!
What level of support does Soon offer?
The platform provides support through email, chat, and contact form.
What language does Soon support?
The platform currently supports the English language.
Who are the typical users of Soon?
Soon features are designed for businesses in industries and sectors like logistics, healthcare, call centers, government, and banking.