Soon Reviews

Pros

The platform worked well for us and the collaboration with the support team was a real plus. I also appreciated how fast the team reacted whenever something needed to be escalated and they were usually quick to provide the right solution.

Cons

A limitation was having to use this as a standalone scheduling tool. Since we couldn't connect the schedule to our work queues, it made planning less efficient and made it harder to properly track and measure agent activity.

Pros

Even employees who aren't very tech savvy, including older staff, can use the interface without much trouble. The minimum crew size and crew overlap alerts are really helpful because they prevent tasks from being understaffed or employees from getting double booked.

Cons

One feature I'd still like to see is the option to define a job's full duration at once. Right now, the job has to be scheduled day by day instead of setting a start and end date/time and having it automatically fill in the entire span.

Pros

It's really convenient to see my schedule and my colleagues' schedules at a glance. That makes it much easier to plan things around my calendar.

Cons

I honestly haven't come across any downsides yet.

Pros

When I click on a specific day, everything is clearly organized and easy to follow. I can also immediately see what tasks my colleagues have which makes the planning very clear.

Cons

It would be helpful if availability could be entered in a more detailed way, such as being available until 13:00. Sometimes people only work half days or can only start from 12:00 and when you select unavailable now, the whole day is removed.

Pros

Getting everything set up and running was very easy and the platform has been simple to use day to day. Olaf was especially helpful whenever we needed support to customize it to the way our team works.

Cons

Only feature we'd still like to have is the ability to start the work week on Sundays since that would line up better with our payroll schedule.

Pros

Soon feels like Trello combined with a calendar. It's just as quick and simple to use as Trello, while also adding the mission critical features needed to handle day to day scheduling. The Kanban style card layout looks excellent and honestly, it's the best scheduling system I've come across for teams like mine.

Cons

We haven't needed many advanced features yet so it's possible something could be missing but at this point we haven't run into any gaps.

Pros

It is very easy to use, with a clear and well organized layout. Updates are rolled out constantly as well.

Cons

I dont think I've come across anything to complain about yet.

Pros

We have been using this for quite a while now and we are very satisfied with it. The implementation and support around this planning tool were handled very professionally by their team. They gave our organization plenty of attention, both digitally and face to face, whenever we had questions or needed clarification. Thanks to those short communication lines, the transition felt very pleasant for us.

Cons

At the beginning, a few features were still missing which made getting started a bit more frustrating than we had expected. On the positive side Soon responded to this right away during the check in meetings and clearly showed that they are genuinely open to improvement and customer feedback. Every change we pointed out was picked up and adjusted accordingly. :)

Pros

Using this product feels great and I'm really happy with it.

Cons

So far, I honestly can't think of anything that needs improvement.

Pros

Works really well on a smartphone. The interface is clear, well organized and has a modern, clean layout.

Cons

There's no direct connection with iCal so at the moment I have to sync it through Google Calendar on my phone.

Pros

Getting started was quick and putting it into practice didn't take much effort. It gives employees more independence which helps reduce schedule overlap and makes staff shortages less likely.

Cons

Something that still feels inconvenient is the mobile experience since it relies on a PWA. I'd really like to see a fully developed Android app released soon.

Pros

Running projects is a lot easier when I can check my team's schedule day by day or switch to a quick weekly or monthly view to see where new work can fit. That helps a lot when I need to assign tasks or figure out whether there's room for a larger project. My team and I are always looking at the same information, the interface looks polished and it keeps everyone aligned. A lot of scheduling tools don't handle leave very well especially permit leave or health related absences but in this platform it's simple to manage. The calendar shows both working days and time off in one place which makes planning much clearer.

Cons

Having separate boards is a really good idea but from a PM perspective I'd want the final calendar to combine tasks from all boards onto one page. Right now each board has its own calendar so I usually end up working from just one board. That's limiting because it would be much more useful to split projects into different containers while still seeing everything together in a single calendar view.

Pros

Switching to the right department is quick and the system occasionally updates itself automatically. At a glance, you can also see how many people are working and whether they're at home or in the office.

Cons

One annoyance is that when I save the link in my favorites to open it quickly every day, it always loads the date from the moment I originally bookmarked it. I have to refresh it manually each time.

Pros

It was quick to get started with and the platform lets you add more as your needs grow. Whenever questions came up, the support team was helpful with tips and guidance and we had everything running within 24 hours of choosing the tool which was extremely important for us. The visual layout is clear, the development team is responsive and agile when adjustments or new features are needed and functions like min/max settings per shift and self scheduling are very useful. Overall, it offers strong value for the money.

Cons

Scrolling through the shift name list could be a bit more fluid. It would also be useful to have a Q&A section or information hub to improve communication between management and workers.

Pros

Once you get the hang of how it works, the software is very simple to use and the support from the developers was really helpful whenever I had questions.

Cons

There is a bit of a learning curve at the beginning but after speaking with Olaf, getting everything set up became much more manageable. There are also a few features I wish were included though I've already submitted those ideas as requests and hope they get added soon.

Pros

The platform scales well and gives a complete overview of available employees and open hours. It's simple to enter and display different tasks and shifts and the platform clearly shows where there are shortages in scheduled hours. The software keeps improving with ongoing updates, including features like "Leave & Workload." Overall it feels very user friendly and pleasant to work with.

Cons

Honestly, there were a few issues before but those have already been resolved and implemented.

Pros

Getting started with this software was incredibly easy. I was able to invite my employees in no time and everyone quickly downloaded the app on both their computers and phones without any hassle. Support has also been impressively quick and helpful, Olaf even made a training video specifically for me which was a really nice touch.

Cons

At the moment, I haven't seen a way to edit shifts that have already been published from the mobile app, unless I've overlooked it. I'd also like to have a timesheet feature and I've been told that's currently being developed so I'm looking forward to trying it once it's available.

Pros

Layout is clear, interface user friendly and it loads data quickly.

Cons

It would be even better to have a separate app so you can get a proper overview on your phone.

Pros

Schedules are laid out clearly and the desktop app is simple to use.

Cons

On a phone though, the system isn't very user friendly.

Pros

Works well across pretty much any department in a company. The response time is fast, the pricing is reasonable and communication has been really pleasant :)

Cons

Nothing negative comes to mind, honestly. Everything has been running quite smoothly.