StratoVox

This feature acts as a virtual receptionist that answers inbound calls with a professional greeting. It routes callers through a customizable menu, improving customer experience, and ensuring that high call volumes are managed efficiently without human intervention.

Companies can simplify internal communications by assigning short extension numbers to all employees and departments. This facilitates quick, direct connections between staff members regardless of their physical location, unifying remote workers, and multiple office branches into a single cohesive network.

With StratoVox, users can automate the call flow based on time of day, days of the week, or holidays. This feature ensures calls are routed appropriately to active agents during business hours or to specific voicemail boxes or after-hours services when closed.

Users can seamlessly redirect active calls to the correct colleague, department, or external number without disconnecting the caller. This ensures clients always reach the right expert, improving first-contact resolution rates and enhancing the overall professional image of your customer service.