Streams.AI Reviews

Pros

Billing and invoicing are convenient to use and clearly explained. The user controls are accessible and there's also an internal wiki that works well as a built in manual.

Cons

That said, the dashboard navigation still feels less useful compared with other applications we use.

Pros

Putting together my agents and call trees feels really easy thanks to the UI/UX.

Cons

It's missing integration with our CRM so tracking activity properly and generating the reports we need is more difficult than it should be.

Pros

Using it feels very user friendly and the customer support has been excellent whenever needed.

Cons

Everything has been good so far and I haven't come across anything to dislike in this app.

Pros

Getting started is incredibly simple and the pricing stays very competitive compared with other companies that offer similar solutions. The support team has been outstanding as well. Any time we have a question or need something adjusted, we can jump on chat and usually have it taken care of within minutes. I'd confidently recommend this to any small or medium sized business.

Cons

At times, the admin portal feels a bit tricky to navigate. Even so, reaching out to support through chat quickly solves it. They'll either handle the change for you or guide you step by step if you'd rather do it yourself.

Pros

Being able to use it right from my desk on a computer is a real advantage especially since it's not limited to just a phone.

Cons

The annoying part is having to keep it open on the desktop all the time which can be a bit of a hassle.

Pros

It has been really helpful for customer engagement voice tools because it lets me connect with people quickly. The interface is simple to use which has been a big plus. I also appreciate it is free of unnecessary extras since that's exactly what I'm looking for. On top of that getting everything set up initially took very little time.

Cons

Theres no need to send me reminders for anything outside of direct communication so I find that feature to be unnecessary.

Pros

Switching to this platform brought us immediate and significant savings especially compared with our previous telephone provider and the pricing has honestly been hard to beat. The part that has impressed me most though, is the customer service. They're consistently quick to respond, always helpful and easily among the best support teams I deal with online. That level of service has made a huge difference in our overall satisfaction which is not something I say often. I've also been really pleased with how well your team handles training and staff usage questions, better than any company I've worked with before. On top of that the initial setup was simple for my team which made the whole transition even more positive.

Cons

I honestly don't have any complaints, the service has been exceptional throughout.

Pros

After trying several other VOIP systems that didn't work out, Streams has been the one that actually delivered. It's been simple to use, the uptime has been outstanding and the platform is packed with features. They've followed through on everything they originally promised and even after 9 years I'm still in touch with our salesman. Overall, it has come as close to 100% as you can realistically expect across the board.

Cons

One area that can be frustrating is the admin portal when I need to update an extension. Since I don't have to go into it very often, I tend to forget the steps each time. It could definitely be made more user friendly.

Pros

Being able to use this from anywhere has really changed how our team delivers patient care. Since it's cloud based, healthcare providers and staff can stay productive while keeping a better work life balance, without sacrificing the level of service and care that patients and clients expect.

Cons

Right now, we rely on two extensions to manage VM traffic and that setup can be frustrating. If a VM gets deleted in extension A, it still shows up in extension B which has caused staff to duplicate work at times. I've also noticed that when a message is forwarded to the correct extension, it still stays behind in the old messages inbox. It would make a lot more sense if forwarded messages were automatically removed from the original inbox.

Pros

Whenever I've needed help, the customer support team has been very responsive, usually getting back to me in less than 24 hours.

Cons

I do wish there were more learning resources available to reference when needed.