SwitchboardFREE Reviews

Pros

After more than nine months with this platform, I can honestly say I'd highly recommend them. The call quality has been excellent, the pricing is very reasonable and their support team is outstanding when something goes wrong. Earlier today I had a serious problem and couldn't take calls at all but Russell, with a little help from Gavin, handled it patiently and kindly and got everything sorted within 15 minutes. It saved me a lot of time and frustration and I actually ended the call smiling which says a lot these days. Huge thanks to Russell for all the help.

Cons

I don't have any complaints.

Pros

A monthly subscription with no long term commitment is exactly what makes this work well for a small virtual call center while I get established and test campaigns. I can also buy a local landline number for a specific area which helps with taking inbound calls and making outbound ones. Another useful part is the built in TPS checker which means I don't have to worry about contacting restricted marketing numbers.

Cons

My account was restricted at one point and no proper explanation was given even though I was asked to send ID and did so. That problem was eventually sorted out but then another issue came up and took two days to resolve which meant lost calling time. Even with that frustration, the pricing is competitive, it covers everything I need, doesn't push me into paying extra for features I won't use and works well both online and in the mobile app.

Pros

We've been using this for quite some time, it has proven to be a dependable and well rounded service. It's easy to set up and runs consistently across desk IP phones, the mobile app and the Windows app which makes day to day business use efficient and hassle free. The part that really deserves recognition though, is the customer support. Every interaction has been genuinely excellent. Abbey, Laura and Katie have each been incredibly helpful, patient and proactive whenever we've needed assistance. It's not often you come across support staff who are this dedicated and willing to go above and beyond and they're a real asset to the company.

Cons

One big limitation is the lack of any way to transfer calls to external numbers. If the only person who can help a customer is a specific team member working off site, there's no option to send the call through directly. We end up having to hang up and make a separate call instead which takes extra time and makes the customer experience more frustrating than it should be. Another thing that feels missing is an "Operations" option when setting up multi department call routing. Since it's a standard department in a lot of businesses, its absence is a little unexpected. It would also be much better if there were bundled number packages available. Right now, numbers and users are charged individually but being able to buy a block of numbers, such as 10 under one package, would make the service far more cost effective and scalable.