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Overview
TCN optimizes workforce performance through customizable dashboards and conversational analytics, providing deep insights into every customer interaction. While the interface does not identify specific column mismatches, its seamless integration with leading CRMs maintains a unified database. TCN is ideal for growing enterprises modernizing their contact center technology.
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Starting Price
Custom
TCN Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting And Analytics
What Is TCN?
TCN is a contact center platform designed to modernize communication and streamline operations for businesses of any scale. Accessible via a secure web interface, this comprehensive solution offers powerful automation and intelligence tools that eliminate the need for costly hardware. By utilizing features like advanced predictive dialing and real-time conversational analytics, users can significantly increase agent productivity and gain actionable insights into customer interactions. This flexibility allows organizations to scale their operations effortlessly while maintaining high-quality service standards.
TCN Pricing
TCN pricing starts at $65.00/user/month. It also offers customizable solutions, allowing businesses to pay only for what they use.
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
TCN Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce
- Zendesk
- ServiceNow
- Finvi
Who Is TCN For?
TCN software is ideal for a wide range of industries and sectors, including:
- Customer service
- Digital media
- Financial services
- Government
- Healthcare
- Outsourcing
- Utilities
Is TCN Right For You?
If you are a growth-oriented organization aiming to reduce manual inefficiencies while maintaining full data transparency, TCN is a strong choice. The platform addresses high operational costs and inconsistent system uptime through a reliable pay-as-you-go cloud infrastructure. Its List Management Services feature automates complex data uploads, allowing teams to focus on customer engagement.
TCN scales globally without on-premise hardware. It also maintains compliance with PCI DSS, SOC 2, HIPAA, ISO 27001, and GDPR standards. The platform is trusted by organizations such as National Grid, St Luke’s, and Monarch Recovery Management.
Still doubtful if TCN is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
TCN Features
The software utilizes an intelligent routing engine to direct incoming inquiries to the most qualified available agents. This systematic approach reduces caller wait times and ensures that every customer reaches the correct department.
TCN provides a unified environment where agents can manage both inbound and outbound communications simultaneously. This seamless integration optimizes workforce productivity by automatically adjusting agent workflows based on real-time traffic and call volumes.
This advanced technology empowers callers to resolve simple queries through self-service menus or automated prompts. By streamlining the initial contact phase, the system frees up human staff to handle more complex customer issues.
The platform features an automated dialing system that uses sophisticated algorithms to pace outbound calls based on agent availability. It effectively filters out busy signals and voicemails, maximizing the time spent on live conversations.
TCN enables businesses to capture immediate feedback by deploying customizable surveys at the conclusion of customer interactions. These insights allow organizations to measure satisfaction levels and make data-driven improvements to their service strategies.
