Team on the Run

The carrier-grade PTT engine provides instantaneous voice communication with sub-second latency, allowing agents to join specific channels or groups with a single click. This feature is essential for dispatchers in call centers who must maintain constant contact with field personnel across varied network environments, including cellular and private LTE.

Integrated geolocation allows managers to track mobile teams in real time using breadcrumb trails and geofencing to optimize route planning and response times. This tracking capability is critical for auditing field activities and ensuring that personnel are adhering to scheduled routes, thereby enhancing both safety and accountability.

The ‘My Business’ module enables the digitization of complex paper-based processes into automated, no-code digital forms and task management workflows. By allowing dispatchers to assign tasks based on real-time availability and track their completion status, the system ensures that all activities remain compliant with strict service level agreements.

High-definition VoIP and live video streaming facilitate virtual meetings and provide dispatchers with visual situational awareness of events occurring on the ground. This allows for better decision-making during crises or complex field operations.