Telebroad ACD Panel: Pricing, Free Demo & Features

Last Updated Jan 15, 2026

Overview

Telebroad ACD Panel offers a real-time visual management interface that helps contact center supervisors monitor and control call traffic. While its reliance on the Telebroad PBX ecosystem limits its functionality somewhat, its clear dashboards and call intervention tools significantly improve manager responsiveness and service levels.

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Starting Price

Custom

Telebroad ACD Panel Specifications

Automatic Call Distribution (ACD)
Real-Time Queue Monitoring
Agent Status Tracking
Call Barging/Whispering
Live Performance Wallboards
Visual Call Routing
CRM Integration
Historical Reporting
Call Recording
Skill-Based Routing

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What Is Telebroad ACD Panel?

Telebroad ACD Panel is a cloud-based Automatic Call Distributor (ACD) management interface that allows call center managers to oversee operations through a centralized visual dashboard. It acts as the "command center" for the Telebroad phone system, enabling supervisors to see which agents are available, busy, or on break at a glance. The platform allows for dynamic queue management, where managers can drag and drop agents into high-traffic queues to reduce wait times. By providing real-time data on call metrics and agent behavior, it helps organizations address key pain points like high abandonment rates, long hold times, and lack of agent accountability.

Telebroad ACD Panel Pricing

The vendor offers customized pricing typically based on a per-user, per-month subscription.

Request a personalized Telebroad ACD Panel pricing quote for your business today.

Telebroad ACD Panel Integrations

The platform integrates with several popular CRM and business productivity tools to sync call data, including:

Salesforce
Zoho CRM
Zendesk
Microsoft Dynamics
HubSpot
SugarCRM

Book a free Telebroad ACD Panel demo to see how these integrations display customer data during live calls.

Who Is Telebroad ACD Panel For?

Telebroad ACD Panel is well-suited for organizations that handle a steady volume of inbound calls, such as:

Customer Support Centers
Sales and Telemarketing Teams
Healthcare and Appointment Desks
Financial Service Providers
Dispatch and Logistics Centers

Is Telebroad ACD Panel Right For You?

If your current phone system leaves you "blind" to how many callers are waiting or which agents are actually productive, Telebroad ACD Panel is a strong fit. Its focus on visual feedback allows supervisors to make split-second decisions that directly impact customer satisfaction. Trusted by diverse businesses for its 99.9% uptime and carrier-grade infrastructure, the software is built for reliability. While it requires the Telebroad VoIP backend, its ability to "Listen, Whisper, or Barge" into calls makes it an essential tool for training and quality assurance.

Still doubtful if Telebroad ACD Panel is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Telebroad ACD Panel Features

Real-Time Visual Monitoring

Telebroad features a live dashboard that displays the status of every agent and queue in the system. Managers can see call durations, which agents are "ringing," and who is currently idle. This immediate visibility helps prevent bottlenecks and ensures calls are answered as quickly as possible.

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Call Intervention Tools

With this feature, supervisors can actively participate in live calls through "Listen, Whisper, and Barge" modes. Managers can listen to a call for quality checks, whisper advice to the agent without the caller hearing, or barge in to take over the conversation if necessary.

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Dynamic Queue Management

The software allows managers to modify call queues on the fly. If one department is overwhelmed, a supervisor can instantly reassign available agents from other departments to assist. This flexibility ensures that staffing levels always match the actual call volume.

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Agent Performance Wallboards

The platform provides customizable wallboards that display key KPIs like Average Handle Time (AHT), calls answered, and longest wait time. These can be displayed on large office monitors to motivate agents and keep the entire team aligned with daily performance goals.

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Agent Status Control

The ACD Panel allows supervisors to remotely change an agent's status. If an agent forgets to log out before a break or remains in a "Wrap-Up" state too long, the manager can manually reset them to "Available" to keep the workflow moving.

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Pros And Cons of Telebroad ACD Panel

A quick look at Telebroad ACD Panel's strengths and weaknesses to
help you decide if it's the right fit

Pros

Exceptional real-time visibility into queue health
Seamless intervention tools for agent training
User-friendly drag-and-drop agent reassignment

Cons

Requires Telebroad PBX to function fully
Initial setup of complex routing rules may need support

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Who are the typical users of Telebroad ACD Panel?

Call center supervisors, support leads, and office managers overseeing phone teams.

What types of Telebroad ACD price plans are available?

The vendor provides subscription-based plans tailored to business size. Contact them for a specific cost quote.

Does Telebroad ACD Panel have a mobile app?

Yes, Telebroad provides mobile apps for iOS and Android that include ACD and call management features.

What other apps does Telebroad ACD Panel integrate with?

It integrates with Salesforce, Zoho, HubSpot, Zendesk, and other major CRM platforms.

What level of support does Telebroad ACD Panel offer?

Telebroad offers 24/7 technical support, a comprehensive knowledge base, and live chat assistance.

Does Telebroad ACD Panel offer an API?

Yes, Telebroad offers a robust API for custom integrations and data extraction.

What languages does Telebroad ACD Panel support?

The software interface is primarily in English.