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Overview
Telebroad ACD Panel offers a real-time visual management interface that helps contact center supervisors monitor and control call traffic. While its reliance on the Telebroad PBX ecosystem limits its functionality somewhat, its clear dashboards and call intervention tools significantly improve manager responsiveness and service levels.
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Starting Price
Custom
Telebroad ACD Panel Specifications
Automatic Call Distribution (ACD)
Real-Time Queue Monitoring
Agent Status Tracking
Call Barging/Whispering
What Is Telebroad ACD Panel?
Telebroad ACD Panel is a cloud-based Automatic Call Distributor (ACD) management interface that allows call center managers to oversee operations through a centralized visual dashboard. It acts as the "command center" for the Telebroad phone system, enabling supervisors to see which agents are available, busy, or on break at a glance. The platform allows for dynamic queue management, where managers can drag and drop agents into high-traffic queues to reduce wait times. By providing real-time data on call metrics and agent behavior, it helps organizations address key pain points like high abandonment rates, long hold times, and lack of agent accountability.
Telebroad ACD Panel Pricing
The vendor offers customized pricing typically based on a per-user, per-month subscription.
Telebroad ACD Panel Integrations
The platform integrates with several popular CRM and business productivity tools to sync call data, including:
- Salesforce
- Zoho CRM
- Zendesk
- Microsoft Dynamics
- HubSpot
- SugarCRM
Who Is Telebroad ACD Panel For?
Telebroad ACD Panel is well-suited for organizations that handle a steady volume of inbound calls, such as:
- Customer Support Centers
- Sales and Telemarketing Teams
- Healthcare and Appointment Desks
- Financial Service Providers
- Dispatch and Logistics Centers
Is Telebroad ACD Panel Right For You?
If your current phone system leaves you "blind" to how many callers are waiting or which agents are actually productive, Telebroad ACD Panel is a strong fit. Its focus on visual feedback allows supervisors to make split-second decisions that directly impact customer satisfaction. Trusted by diverse businesses for its 99.9% uptime and carrier-grade infrastructure, the software is built for reliability. While it requires the Telebroad VoIP backend, its ability to "Listen, Whisper, or Barge" into calls makes it an essential tool for training and quality assurance.
Still doubtful if Telebroad ACD Panel is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Telebroad ACD Panel Features
Telebroad features a live dashboard that displays the status of every agent and queue in the system. Managers can see call durations, which agents are "ringing," and who is currently idle. This immediate visibility helps prevent bottlenecks and ensures calls are answered as quickly as possible.
With this feature, supervisors can actively participate in live calls through "Listen, Whisper, and Barge" modes. Managers can listen to a call for quality checks, whisper advice to the agent without the caller hearing, or barge in to take over the conversation if necessary.
The software allows managers to modify call queues on the fly. If one department is overwhelmed, a supervisor can instantly reassign available agents from other departments to assist. This flexibility ensures that staffing levels always match the actual call volume.
The platform provides customizable wallboards that display key KPIs like Average Handle Time (AHT), calls answered, and longest wait time. These can be displayed on large office monitors to motivate agents and keep the entire team aligned with daily performance goals.
The ACD Panel allows supervisors to remotely change an agent's status. If an agent forgets to log out before a break or remains in a "Wrap-Up" state too long, the manager can manually reset them to "Available" to keep the workflow moving.
