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Overview
Teleware is an advanced cloud-based communication platform that empowers organizations to manage customer interactions through high-quality voice and recording tools. While the extensive range of configuration options may initially appear complex to new administrators, this is quickly overcome by the platform’s exceptional flexibility and hardware-agnostic design.
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Starting Price
Custom
Teleware Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting And Analytics
What Is Teleware?
Teleware serves as a comprehensive communication ecosystem, offering the Teleware Communication Manager (TCM) to unify inbound and outbound activity within a single cloud-hosted interface. It provides mid-to-large scale enterprises with the ability to route, record, and analyze calls in real-time, specifically addressing the needs of regulated industries like finance and banking. By leveraging Microsoft Azure technology, it ensures high scalability and business continuity without the need for on-site hardware or virtual environments. The software effectively solves the pain point of fragmented communication silos, enabling teams to perform optimally from any location or device.
Teleware Pricing
Teleware offers the following plans:
- Basic: £30/agent/month
Disclaimer: The pricing is subject to change.
Teleware Integrations
The software integrates with a wide range of apps, including:
- Azure
- Salesforce Agentforce software
- Microsoft Teams
- Microsoft 365 software
Who Is Teleware For?
Teleware software is ideal for a wide range of industries and sectors, including:
- Financial services
- Banking institutions
- Recruitment agencies
- Healthcare providers
- Legal firms
- Retail enterprises
Is Teleware Right For You?
Teleware is the definitive choice for organizations that prioritize regulatory compliance and operational agility in a mobile-first world. Its standout feature is the native SIM-based mobile recording, which captures voice and SMS without requiring an app, ensuring adherence to FCA and MiFID II standards. Having served world-recognized brands like Barclays and British Airways for over 30 years, Teleware is a proven problem solver for high-stakes communications. It empowers your workforce to embrace hybrid models while providing leadership with the real-time intelligence needed to drive productivity and customer satisfaction.
Still unsure about Teleware features? Contact us at (661) 384-7070 for further guidance.
Teleware Features
This AI-driven tool utilizes real-time transcription to capture conversation details and provide agents with actionable insights during live calls. It automatically summarizes interactions and integrates them directly into CRM systems like Salesforce to reduce administrative workloads. This empowers staff to focus entirely on solving customer issues.
The software provides a secure, cloud-hosted recording solution that captures communications across fixed lines, Microsoft Teams, and mobile devices. It includes advanced encryption and automated storage policies to ensure adherence to global regulations such as GDPR and MiFID II. This protects organizations from legal risks while maintaining a full audit trail.
Teleware includes a flexible IVR system that allows businesses to build and manage complex call flows through a simple web interface. It enables intelligent self-service for callers, routing them efficiently to the correct department without human intervention. This feature reduces the burden on live agents while ensuring 24/7 responsiveness.
