Teltrac
Last Updated
Overview
Teltrac Call Accounting records and reports PBX/IPT and voice network calls to provide cost control and visibility. While multi-site configuration may require extra setup, it is quick to install and easy to use, offering comprehensive reporting and fraud detection. On the whole, it is a reliable call accounting solution.
Teltrac Specifications
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
- Real-Time Dashboard
Teltrac Features
Compliance And Risk Management
Among the key Teltrac features, this capability permanently archives all call records and allows immediate identification of the source of any call, incoming or outgoing. Maintaining a complete call history supports audit readiness and strengthens organizational oversight.
Employee Productivity Checks
With this feature, the platform measures and analyzes employee talk time across any call destinations or categories. Tracking call patterns helps identify workload distribution and supports better resource planning for more efficient team management.
Report Flexibility
The software allows report configuration to tailor outputs precisely to organizational needs. A built-in report scheduler enables automatic generation and distribution, helping ensure timely access to critical data for monitoring and decision-making.
Pros And Cons of Teltrac
Pros
Tracks detailed call costs and activities
Helps control expenses on personal phone usage
Identifies and resolves carrier billing errors
Cons
Some users have requested improvements in the interface
Support documentation may not cover all scenarios
Teltrac Reviews
Total 3 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars33%
4
Stars67%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, N/A employees
“reports are accessible to everyone”
Pros
Automated reports are available through an internet browser which makes them accessible to everyone.
Cons
The maintenance cost runs a little high although that mostly reflects the overall quality of the product.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Insurance, N/A employees
“useful platform”
Pros
It's been very useful for reconciling call charges.
Cons
It's software and license costs are on the expensive side.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Information Technology and Services, N/A employees
“helpful automated reporting”
Pros
The automated reports it generated are delivered by email and that feature really helps cut down on repetitive work.
Cons
Only downside is the cost. The software and license fees aren't very budget-friendly.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Frequently Asked Questions
What level of support does Teltrac offer?
The platform provides support via email and phone.
Who are the typical users of Teltrac?
Teltrac is well-suited for diverse industries and sectors and may serve finance and insurance companies, government agencies, healthcare providers, hotels, and manufacturing and logistics teams.
What types of Teltrac price plans are available?
The vendor provides tailored pricing. Contact us to request a personalized Teltrac cost quote based on your institution's requirements.
Does Teltrac offer an API?
No, Teltrac does not offer an API.
What language does Teltrac support?
The software supports English only.
What other apps does Teltrac integrate with?
Information about third-party integrations has not been specified by the vendor.
Does Teltrac have a mobile app?
No, Teltrac does not offer a mobile app.