Textr Team Reviews
Total 10 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Information Technology and Services, 500+ employees
“unified messaging tool”
Pros
Having SMS, calling and a light CRM all in one cloud based platform makes this really convenient to use. The interface feels user friendly and it keeps business texting and calling consistent across devices without needing to switch between different apps or rely on extra hardware. Tools like call recording, multiple business numbers and team collaboration features help keep communication organized and make day to day work more productive. Clear pricing and fast onboarding are also strong advantages especially for small businesses and startups.
Cons
On the downside, call quality can occasionally be inconsistent even over Wi Fi and the platform doesn't offer as many advanced integrations as larger enterprise solutions. It also lacks support for importing contacts from some apps which can make onboarding take longer for certain teams.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Small Business, 11-50 employees
“easy to access from anywhere”
Pros
I can access it from both my phone and my computer which makes it really convenient. It works especially well for freelancers or remote teams that need a local presence to support and grow their clients' business.
Cons
The help articles are a bit limited and don't cover enough topics. That said, the platform itself is simple to set up and use. When I searched for call recording, only two articles came up and neither of them actually explained anything about recording calls.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Mid Market, 51-100 employees
“comes with lots of advanced features”
Pros
It is mainly built for calling and messaging especially when handling international calls during the recruitment process. It comes with a lot of advanced features, including calling, SMS campaigns, direct messaging, SMS templates and call recording which makes it very useful for business communication.
Cons
I use the app regularly for business and it works really well overall. The only major issue is that it depends entirely on the internet so when the connection is poor, problems show up quickly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Mid Market, 51-100 employees
“Excellent interface”
Pros
Being able to flag text messages is really useful and the interface is excellent and very user friendly. Having multiple phone numbers is something I really appreciate and the different access options make it even better. It comes with a lot of features which gives us plenty of flexibility in how we use it.
Cons
I'd still like to see more integrations with other web apps. At times, calls can sound static and the call quality occasionally drops. A spam blocker would also be a valuable addition and notifications are not always dependable.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Small Business, 11-50 employees
“clear call quality”
Pros
We've had a positive experience using this phone service. It's simple to navigate and comes with solid features for calls, messaging and meetings. It also handles mass messaging very well and the call quality is impressively clear.
Cons
No major issues but I would suggest having a reliable internet connection for a smooth user experience.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“useful features”
Pros
One thing that really works well with this platform is the range of features it offers. Getting started was easy and the implementation didn't take long or involve a drawn out setup. Being able to add hidden comments to posts is especially helpful and overall the app feels very simple to use.
Cons
There are times when the connections feel a little unstable and the app does have a few activation related glitches. It would also be really helpful to have the option to export all contacts. I'd also like to see more customization options.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Mid Market, 51-100 employees
“support is wonderful to work with”
Pros
Using it on desktop has been going great and the customer service team has been wonderful to work with. They offer custom solutions when needed and the platform gives us the flexibility to add users without much trouble. The address book search is especially useful and I also really appreciate how the notification window pops up.
Cons
Response times could be faster and the setup process is a bit confusing. I also wish there were more time allowed in certain areas. Some of the reporting features are not as strong as I'd like and every now and then the application has trouble connecting to the internet.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Mid Market, 51-100 employees
“perfect all in one solution”
Pros
Since the whole Textr Team package is already built in, there's no need to install separate individual tools which makes it a perfect all in one solution. It comes with plenty of advanced options and whenever any queries or related issues come up, they can be handled quickly. You just log in with your email ID and password and after that it's very simple to open messages, chats, calls and everything else.
Cons
Everything works well and I don't have anything negative to add here.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Enterprise, 500+ employees
“simple to use messaging app”
Pros
Having used it for a long time, I'd describe it as an easy calling and messaging app for businesses working with offshore partners or remote talent. It feels very simple to use.
Cons
Support is fairly average. If you run into connection or server issues, the team can take up to two days to fix them and that can disrupt or even ruin your work.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
10
Mid Market, 51-100 employees
“handy calling app”
Pros
Messaging and calling is really convenient with this software especially for freelancers who need to stay connected with people around the world. It offers instant meetings, lets you make calls from anywhere and the app is simple to use.
Cons
I haven't come across any real problems. It's helpful for making online phone calls and the video calling and instant messaging options are available and work well for sharing and communication.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10