Toky Reviews

Pros

This is a user friendly tool and easy to set up and use.

Cons

Features such as having a Spanish mobile phone number are still not available.

Pros

Starting with it after joining this company was a noticeable shift from the system we used at my previous job but whenever I've needed help or had questions, the support team has been there with solid assistance and helped me get up to speed quickly on how to use the platform.

Cons

I brought up a feature I thought Toky was missing and I was thrilled to find out it was already in beta and available for me to start using right away. So I dont have any complaints.

Pros

The support team has been outstanding. They reply within seconds and are consistently available whenever a customer needs help. I tested other platforms before this and with some of them I had to wait until Monday just to get an answer. With this, the response comes almost immediately every time.

Cons

One thing I'd prefer is having the actual phone ring instead of just the app ringtone when someone calls me through the iOS app.

Pros

Honestly, it took less than a month to set everything up and onboarding new team members has been quick and easy every time. Since we work in the B2B space, our Customer Success team needed a tool that could help us provide top level support to users so I was specifically searching for a VoIP solution. After comparing more than 10 different options, it was the one that matched what we needed best. The features I've appreciated most are call recording, how simple it is to add or remove agents, the ability to set up international numbers for global teams, the Zendesk integration and IVR.

Cons

At times, the network quality can be a bit inconsistent but it doesn't happen often and their support team usually fixes it pretty quickly.

Pros

During our meetings with around 200 attendees watching a livestream, this tool has worked really well for us. We also use speechlist software and whenever a delegate wants to speak, they add themselves to the list. The operator can immediately see that and use Toky's excellent power dialer which makes the whole process work very efficiently.

Cons

With the way we use this software, we honestly have no drawbacks to mention. That is exactly why we keep coming back to it and plan to continue using it for future political meetings whenever we are unable to meet in person.

Pros

The feature set has been really solid, the integration process was smooth and bringing new users on board didn't take much effort. It's very user friendly on both the browser version and the mobile app. Support has also been excellent so there's honestly very little not to appreciate.

Cons

Nothing worth complaining about at this point. We did run into a few teething issues in the early days but that was more than three years ago and the system has improved a lot since then.

Pros

Connecting it with Intercom has worked really well. The platform is simple to navigate and it offers plenty of options for IVR setup and other general configuration settings.

Cons

Honestly, there's not much I dislike about the software. The only downside at the moment is that weekend support still isn't available in my area. I was told that should be addressed soon but until then, I do worry that if something happens over the weekend, I may have to wait a while for a fix. Thankfully, I haven't run into any major issues so far so it feels more like a concern in my head than a real problem.

Pros

It is very simple to use and the customer support team has been excellent whenever we've needed help.

Cons

There are occasional issues from time to time but the support team responds quickly and gets them resolved fast.

Pros

Using this has been going great and it's a genuinely useful tool for day to day work. Their customer support team is incredibly helpful and whenever an issue comes up or a new feature is needed, they really do everything they can to improve the software and make it fit your company better. It's also very simple to get in touch with support.

Cons

It may not be perfect but they are always open to improving the product together with you as a customer.

Pros

The service was exactly what we needed at the time and worked out really well for us.

Cons

The initial setup took a bit of time but once that was done, everything ran smoothly.

Pros

This is incredibly flexible and pretty much anything you need to do is possible. The standout part though, is definitely their support team as they've been amazing.

Cons

My only regret is not switching to Toky sooner. We really should have made the move a long time ago, back when we first came across them.

Pros

Getting the backend configured is very easy and it doesn't come with any overly complicated IVR phone tree setup. Moving an existing number over is also a very simple process.

Cons

There have been a lot of quality problems. Support usually takes hours to reply and when they finally do, they ask for additional details and then often stop responding altogether. We've dealt with random dropped calls, echo and lag during conversations and times when users can't log in or use the app at all. These problems keep happening no matter the location or how strong the internet connection is.

Pros

It is simple to use and includes the features I need for my business.

Cons

The service charges were not what they said they would be and when I raised the issue, customer support was unhelpful.

Pros

Buying and setting up phone numbers was really simple. The Android app has been dependable and the call quality has been consistently excellent.

Cons

I haven't run into any real issues with the software. I had a couple of questions about the API and their team got back to me within minutes.

Pros

Using it felt very easy and it made handling calls simple.

Cons

Navigating connected calls was a bit difficult. At times, calls that never actually went through were still marked by the software as connected so we had to go back and manually fix every call that wasn't successfully connected.

Pros

Connecting with our CRM was the biggest deciding factor especially since they integrate with Zoho which a lot of other providers we looked at didn't offer. That alone made it the right choice for my team. On top of that the platform feels like a dependable solution that can scale as our company grows and their support has been nearly flawless.

Cons

At this point, the system offers everything I need and there isnt anything that I disliked.

Pros

Between the integrations and the excellent support, it has easily been one of the better tools we've used. Whenever we ran into any issues, the team responded quickly, kept us updated on the progress and worked toward a fix without dragging things out. I also really appreciated that they were open to adding a few small custom features for us even though those weren't part of the original offering. On top of that it feels like they're consistently building and releasing new features which is always a big plus.

Cons

There really haven't been many downsides with it. That said, there are still a few areas where it could be better, along with some minor bugs that need to be ironed out. I've already shared that feedback with their team and hopefully those issues will be addressed soon.