Toky Reviews

Pros

Back in 2016, this felt genuinely innovative and supportive. As a small business, we benefited a lot from the affordable pricing, frequent feature updates and responsive customer service especially the ability to reach them through calls and live chat.

Cons

Things changed for the worse after Messagebird acquired the company. Once call and live chat support were removed, a big part of what made this platform feel customer focused disappeared. It also seemed to lose momentum, with barely any meaningful updates or improvements which was a huge shift from how active and evolving it used to be. The biggest issue though, was a recent billing problem. A 10 minute call ended up costing us an absurd $166.99, nowhere near the advertised rate. How the situation was handled was just as frustrating as the overcharge and it really gave the impression that Messagebird has become careless.

Pros

Using it and getting everything implemented is very easy.

Cons

Customer service could be better and getting a new number took more time than expected.

Pros

This feels really easy to use and being able to access customers' WhatsApp messages is a really valuable feature. It's honestly very good and worth trying.

Cons

One downside is that it still isn't available in many countries which is pretty frustrating and not good at all.

Pros

It comes with plenty of features and the interface is clean so it doesnt take long to understand everything and navigate the app.

Cons

Call quality has been a constant problem, with dropped calls happening frequently and audio often being difficult to hear on both incoming and outgoing calls. On top of that customer support has been terrible. My team has used this tool for years and these calling issues have continued throughout that time.

Pros

Getting started was simple and the integration was quick. It lets you import all your call lists without much effort and makes it convenient to track your progress and manage your contacts in one place.

Cons

There are a bit too many features for what I need. I'd prefer a system that feels customized to a smaller business.

Pros

Simple to set up and the pricing is very affordable for making international calls.

Cons

The IVR is a bit tricky to configure the first time.

Pros

We had this up and running in just a few days and it gave our customer support team dependable phone service. The dashboard is simple to navigate and making setting changes on the spot is convenient. There's also a mobile app that comes in handy for taking calls from a cellphone. On top of that the support team responds quickly and is genuinely helpful. The people at Toky seemed knowledgeable, engaged and clearly passionate about what they do.

Cons

Once we moved to a work from home setup, it started giving us a lot of connectivity problems. It seems the platform needs very strong internet and higher bandwidth than a standard home connection usually provides to stay stable. We ended up having around half of our calls drop which was frustrating and damaging.

Pros

I really like how it works overall. Call quality is very fast, the setup process is simple and the support team responds quickly through live assistance.

Cons

WhatsApp integration is hard to configure because the setup progress is not shown clearly. It would also be better if it offered more local numbers with SMS options.

Pros

Nothing at all. I was never even able to use the software. After I paid, I never got access, my account was blocked for no reason and they did not refund my money either.

Cons

I purchased the software service, they charged my credit card and that same day they blocked my account. Now I cannot access the platform and they still have not refunded my money. I have already sent them three emails and never received any reply. I feel scammed and would not recommend it to anyone.

Pros

Being able to place calls to China has been really helpful. It also records every call, alerts me about missed calls and the multiuser setup works well for teams.

Cons

At times the connection gets unstable during certain calls. It can also be confusing to figure out why some calls do not go through occasionally.

Pros

The support team has been amazing. They're very attentive and quick to respond.

Cons

Call quality can lag at times depending on the location you're calling from.

Pros

It's really fast and easy to use. I can mute and unmute the microphone without any hassle and transferring calls is simple even to my coworkers' personal phones.

Cons

The mobile app is very slow and freezes far too often.

Pros

Getting started with it was quite quick and easy. The app works on both Android and iPhone and with the 800 number setup, there's no need for customers to call a personal number. It also lets you assign ringing priorities for different agents which is very useful.

Cons

While it works well on PC, it does freeze at times when you use the mobile app.

Pros

Within less than an hour, the first test setup was already up and running and it performed well right away. Getting everything implemented is very easy. It delivers exactly what it promises without overcomplicating things. It's especially useful for setting up international numbers in just a few minutes which lets customers call local numbers from their own country.

Cons

At first, there was an issue when being logged in on both the web platform and the mobile app at the same time but that has since been fixed.

Pros

The pricing is very reasonable, it's reliable and I really appreciate that I can use it with just one user, unlike a lot of competitors that require multiple users.

Cons

Sometimes, the apps can be a little glitchy. It's nothing major though and the most important features, like making and receiving calls, still work well.

Pros

Toky is simple to use although it is missing a few features.

Cons

Once there's an issue with a phone number or line, you're basically stuck. Their support team gives no response at all. We discovered that our phone number had not been receiving calls for over a week and even after telling them it was urgent, we still had no reply after 24 hours.

Pros

A month ago, we moved our traditional phone lines over to this and the service has been fantastic. Their support agent has been incredibly attentive, guiding us through the whole setup process and helping with anything we've needed along the way. Being able to communicate in Spanish has also been a huge plus.

Cons

Honestly, I think any integrations added in the future will only make it even better because the interactions and features they offer right now are already fantastic. We're genuinely very happy with it and have no complaints right now.

Pros

Using it has been going well and keeping track of progress is simple. On top of that the support team has been friendly and very helpful whenever needed.

Cons

I really haven't had any complaints. The only problem I ran into was a connection issue but it got resolved and everything has been fine since then.

Pros

Getting it set up was quick, the call quality has been excellent and their customer support team has been very helpful whenever needed.

Cons

A few service configuration sections used to be somewhat hidden which made them hard to find. That has improved with the latest dashboard redesign they rolled out.

Pros

It handles what I need it to do at times and other times it's just okay.

Cons

Sometimes it fails to create a ticket in Intercom for me. That adds extra work on my end and makes my job harder than it needs to be. It happens more often than it should.