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Overview
Ubicentrex is a cloud-based business communications platform designed to manage inbound and outbound calls for distributed teams. While some users note limited interface customization, it delivers reliable call quality and centralized administration. Its cloud-based setup simplifies deployment and daily operations.
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Starting Price
Custom
Ubicentrex Specifications
SF Call Center Software
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
What Is Ubicentrex?
Ubicentrex is a cloud-based telephony platform developed for call centers and telephone answering services. Key capabilities include predictive dialing to optimize agent availability, configurable call scripts that adapt to different prospect scenarios, and interactive voice response for structured call routing. Real-time dashboards and statistical supervision tools provide visibility into call activity and team performance, enabling managers to monitor operations and maintain service consistency across locations.
Ubicentrex Pricing
Disclaimer: The pricing has been sourced from third party websites and is subject to change.
Ubicentrex Integrations
Who Is Ubicentrex For?
Ubicentrex is well-suited for industries and sectors, including:
- Call centers
- Helplines
- Teleprospecting teams
- Customer support departments
Is Ubicentrex Right For You?
Organizations handling high call volumes often face challenges such as inconsistent call routing, limited visibility into agent performance, and difficulty scaling operations across locations. Ubicentrex addresses these issues by providing centralized telephony management, real-time monitoring, and structured call workflows.
Moreover, Ubicentrex follows data protection practices aligned with General Data Protection Regulation (GDPR) requirements. Customer data is hosted using industry-standard security measures, with oversight from a designated Data Protection Officer (DPO). The platform applies controlled access, secure data handling, and transparent cookie consent management to support lawful and responsible personal data processing.
Still doubtful if Ubicentrex software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Ubicentrex Features
Call data is consolidated through configurable filters such as date, client, and call group. A unified dashboard visualizes performance metrics and key indicators in real time. This enables managers to identify trends, detect anomalies, and maintain structured oversight across call center operations.
Ubicentrex features an intelligent predictive dialer that automates outbound calling to improve agent availability and reduce idle time. The integrated billing module supports customizable invoicing models, including per-minute, call duration, package-based, or tiered pricing. This structure aligns call activity with tailored billing requirements.
Click-to-call enables instant outbound dialing directly from connected systems with a single action. This reduces manual dialing errors and shortens response time during callbacks. Integrated VoIP calling supports faster call initiation while maintaining consistency across outbound communication workflows.
Call recording captures conversations for training, quality assurance, and performance review. Dual listening and real-time monitoring support supervisor oversight during active calls. Recorded interactions provide structured insights into communication quality, procedural adherence, and coaching opportunities for call center agents.
