Ublux

Pros

Being able to call students in bulk with the power dialer has been really useful. The click to call feature from Chrome is also a big plus since it lets us place calls directly from the browser.

Cons

We ran into some issues with Movistar when trying to port the number although I assume that was more on Movistar's side than Ublux's.

Pros

It has become a key tool for improving how we operate internally. We can review all our conversations and use that information to understand what happened and what needs to be improved. On top of that the incoming call data has helped us adjust staff schedules to work more efficiently, adding coverage during peak hours and freeing up time when call volume is very low.

Cons

The onboarding process could definitely be better. It's true that once everything is set up, using it is very simple but I did miss having a few explanatory videos to make that first contact a bit easier. Even so, that issue was balanced out by an efficient customer support team that had no problem helping me resolve every question I had.

Pros

Reporting in Ublux has been really valuable for us. Each week, we receive reports showing how many calls came in and, most importantly, the average time it took to answer them. It's also been impressive to see how quickly the platform keeps evolving. Over the past three years, more than 40 new features have been added.

Cons

Documentation could definitely be better but whenever we need help, the support team is always available.