Ultatel Cloud Business Phone System Reviews

Pros

The customer support has been excellent and the pricing is really reasonable.

Cons

It's a fairly basic program overall and it could definitely use some upgrades.

Pros

Ever since we switched from our previous provider, the call quality and reliability have been excellent. We haven't dealt with dropped calls or the quality issues we used to have anymore. The mobile app has also been really solid and helps my team stay connected without hassle especially when they're out on the road.

Cons

Honestly, we haven't run into any problems with it so far. After using another competitor for over five years, we made the switch and everything was up and running within about five minutes and the whole experience has been much better.

Pros

Getting everything set up was simple and the service has been fantastic. Any changes or requests are handled very quickly and efficiently.

Cons

Checking voicemail is still a bit challenging.

Pros

Since our team was already using Microsoft Teams for other parts of the business, having Ultatel VoIP integrate with it was a huge priority and they delivered exactly what we needed. The onboarding, migration and setup all went very smoothly and their support team stayed with us through every step of the process. Anytime we had a question or request, we received help quickly with 24/7 responsiveness. The customer service has been outstanding.

Cons

One of the biggest things we wanted was international phone lines through VoIP while also using Teams as our phone system and this made that possible for us. We were also hoping for full WhatsApp integration across all of our main lines and while that is not built in exactly the way we wanted, they did offer a workaround that lets us use WhatsApp on the computer. We also hope to see text messaging available for every phone number that calls us. Even with those limitations, this has been the best option we could find for Teams integration and WhatsApp support. We are very satisfied with the service and would absolutely recommend Ultatel as a dependable and capable business partner.

Pros

Voicemails are delivered straight to my email and I can also send SMS messages through the desktop app.

Cons

I haven't run into any issues at this point although I still need more time to explore all of the features.

Pros

Setting this system up and getting it running was pretty much effortless. Their team handled the heavy lifting and all I really needed to provide were the names and extension details. The phones arrived already assigned and if anything needs to be reassigned, a quick email takes care of it.

Cons

The desktop and mobile apps could definitely be better designed. The Windows client tends to drop its connection after some time and I have to restart it before I can keep using it.

Pros

Because the system is so reliable, my team can stay focused on the core parts of the business without having to worry about unexpected service outages.

Cons

After moving over to this, I haven't regretted the switch or noticed any major cons.

Pros

Switching to this came down to its Microsoft Teams integration, the pricing and the overall service offering they promised. Throughout setup and implementation, their communication was excellent and they consistently followed through on everything. On the few occasions we've needed help, support has been fast, professional and able to resolve things quickly.

Cons

Something that could be improved is the default setting for phone groups so calls keep ringing for everyone even when one person is marked as out of the office.

Pros

Right from the start, the customer support has been outstanding. They respond to my concerns almost immediately and anytime a glitch has come up, it has been fixed right away. Their follow through is just as impressive and they do an excellent job of checking back in and making sure everything is taken care of.

Cons

Since the phone features work a bit differently from the system we used before, our team needed some time to adjust. We also had to make a few software tweaks along the way to get everyone on my team to a point where they felt comfortable using it.