Ultatel Cloud Business Phone System Reviews

Pros

The support team guided us through the setup and made that experience really quick and easy. Everyone on their team has been outstanding, the pricing is very reasonable and switching to them was a huge improvement over our previous provider.

Cons

Honestly, I don't have any complaints about Ultatel. Whenever an issue comes up, their support team responds very quickly and gets it resolved.

Pros

Over the past couple of years, the system has been available virtually all the time for us. I can't quote an exact percentage but we've only run into two minor issues and both were resolved by Customer Service within minutes, exactly as promised, with no wait between my call and their immediate response. On top of that neither issue actually affected our ability to use the system so compared with a traditional POTS line, the real uptime felt more like 100%. Another big plus is that every person from their I've dealt with has been consistently upbeat and personable. It's genuinely a pleasure doing business with this company.

Cons

I have not complaints.

Pros

Using this has been very simple and their customer service has been excellent whenever I've needed help.

Cons

Something I'd still like to see is more in depth reporting and analytics especially the option for users to build their own automated reports.

Pros

Being able to monitor live calls has been one of the most useful parts of this system. I can listen in, speak directly to staff or join both the staff member and the patient at the same time which is incredibly helpful. I also appreciate that I can access and review phone recordings from the same day without any hassle. On top of that the new dashboard looks really nice.

Cons

One downside is that recordings are only kept for 6 months. I would have preferred them to be available for a full year but it's not a deal breaker.

Pros

It comes with every feature we need and want and the price is much better too.

Cons

Up to this point, I haven't run into anything I dislike about it.

Pros

Right from the setup stage through everyday use after installation, the support has been excellent. Their team is consistently available and ready to help whenever assistance is needed.

Cons

There haven't been any real downsides. Anytime we had a question or ran into an issue, it was handled right away.

Pros

The standout part of this company is the exceptional customer service along with the strong technical knowledge of their team.

Cons

Businesses that want someone on site to handle phone system installation might be a bit unsure about choosing UltaTel as their provider. That said, their excellent customer service and technical support made our agency's transition very easy.

Pros

Their frontline support team is very friendly and if the features actually worked, they would be incredible.

Cons

Unfortunately, it's been unreliable, with calls dropping every day and customers regularly complaining. The apps keep freezing and the amount of information they ask for just to troubleshoot even the smallest issue is unreasonable.

Pros

It comes with a wide range of features, including ones we already use and others we may take advantage of later on. Their team has also been very quick and attentive whenever we've needed support.

Cons

Like any system, it hasn't been completely flawless and we've run into a couple of minor hiccups but we've been pleased with how their team has handled and responded to them.

Pros

They helped us get started quickly and the customer service has been excellent with very fast response times. The learning curve was light so we were able to get everything up and running without much hassle or stress.

Cons

One frustration is that changing the background settings can be difficult unless you get help from the customer service team. Also if your computer goes into sleep mode, calls that come in during that time don't appear in the call log. There are plenty of reports available but they can be a little hard to interpret and they only show the caller's number instead of the saved caller name in our system.

Pros

Getting everything up and running was incredibly simple for our team. Their support staff has been very friendly and always responds quickly whenever we reach out. We've also really enjoyed all the features included in our package especially the online fax.

Cons

Honestly, everything has been excellent overall and on the few occasions we needed help, the team responded fast and resolved the issues right away.

Pros

This software is simple to get started with and the support team has been reliable. Compared with Vonage, the pricing was much better and it also came with a few extra features even though we do not really use most of them.

Cons

Softphone drops calls quite often which gets annoying. I also wish we had a better understanding of how to use some of the other features, like screen sharing and being able to view someone else's screen.

Pros

Something that has worked really well for us is having calls ring at all of our offices at the same time. Pulling up voicemails from any extension is very convenient and the call recording feature has been especially valuable since our company uses it often.

Cons

If I had to suggest one improvement, it would be a better call parking setup for situations where we have several lines on hold. It works fine when there are only one or two calls waiting but once there are more, it becomes harder to clearly communicate which call is "parked" where. That said, it is not a big concern for us because we rarely have more than two lines on hold per phone at once.

Pros

The system is simple to use and the overall value is better than going with a traditional commercial network.

Cons

Very occasionally, the service goes down and when that happens, we're left without any way to communicate.

Pros

It does a really nice job integrating smoothly with Microsoft Teams which has been a big plus.

Cons

Like with most internet based phone systems, transferring calls can occasionally run into issues.

Pros

This is very user friendly and the integration worked out really well. The staff was also incredibly helpful throughout the transition process.

Cons

The system has been very simple to use and we honestly haven't run into any issues so far.

Pros

Having just one desktop or mobile app for calls, meetings, file sharing, chat and everything else is really convenient.

Cons

SMS feature requires adding UT SMS and it's been difficult for me to use.

Pros

Getting everything integrated was simple. Their customer service has been outstanding and the products have been working really well for our business.

Cons

This product has been performing well overall and we haven't noticed anything negative so far.

Pros

Whether I'm calling from my office or down in the basement, it sounds the same to the person on the other end which I really appreciate. Getting voicemails sent to email is another feature that's been really useful.

Cons

One limitation is that after I transfer a call, I can't pull it back if the other person doesn't answer, the way I could with a desk phone.

Pros

Once access was provided, it took almost no time to learn the system and start using it. At its core it works just like a phone, you dial and go but it also includes useful extras like call recording and team messaging already built in which was a nice bonus. More than anything though, The support team has been the standout for me. Every time I reached out, the experience was genuinely pleasant. I honestly wish more software and service companies handled support that well.

Cons

Only thing I wasn't thrilled about was having to wait for them to create my account instead of being able to sign up, pay and start immediately on my own. That said, this seems pretty typical for the industry and the whole process still moved along very quickly.