Ultatel Cloud Business Phone System
Last Updated
Overview
Ultatel Cloud Business Phone System offers unified voice, messaging, video, and AI-driven communications for businesses of all sizes. It enhances remote collaboration and simplifies call management. However, data requests for troubleshooting can be extensive. Nonetheless, its reliable platform and comprehensive integrations make it suitable for teams seeking streamlined business communications.
Overall Rating
Based on 29 users reviews
4.6
Rating Distribution
Positive
97%
Neutral
3%
Negative
0%
Starting Price
Multiple Tiers
Ultatel Cloud Business Phone System Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
Ultatel Cloud Business Phone System Features
Business Communications
Ultatel’s business communications feature unifies calls, video, messaging, and fax into a single cloud platform that keeps teams connected across devices. Users benefit from streamlined interactions, clearer internal and external communication, and simplified management of all business communication channels.
Cloud Phone System
The cloud phone system delivers reliable VoIP calls with unlimited chats, voice, and video functionality. It enables seamless connectivity and professional call handling without on‑site hardware, boosting flexibility and lowering telephony costs.
The HUB
Ultatel’s HUB provides a unified mobile and desktop app that lets teams place calls, send texts, join meetings, and manage communications from anywhere. This enhances productivity and supports a remote or hybrid workforce.
Intelligent Voice AI Agent
Ultatel Cloud Business Phone System features an Intelligent Voice AI Agent that automates customer conversations using natural language understanding. It reduces the workload on live agents while enabling task automation such as lead qualification, appointment scheduling, and efficient handling of repetitive inquiries.
Pros And Cons of Ultatel Cloud Business Phone System
Pros
Provides excellent call quality and reliability
Mobile app keeps teams connected remotely
Quick and smooth onboarding process
Cons
Limited detailed reporting and analytics options
Some users experienced unreliable call connections
Ultatel Cloud Business Phone System Reviews
Total 29 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars69%
4
Stars28%
3
Stars0%
2
Stars3%
1
Stars0%
Share your experience
Health, Wellness and Fitness, 11-50 employees
Less than a year
“fantastic support team”
Pros
The support team guided us through the setup and made that experience really quick and easy. Everyone on their team has been outstanding, the pricing is very reasonable and switching to them was a huge improvement over our previous provider.
Cons
Honestly, I don't have any complaints about Ultatel. Whenever an issue comes up, their support team responds very quickly and gets it resolved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Electrical/ Electronic Manufacturing, 11-50 employees
Less than a year
“available all the time”
Pros
Over the past couple of years, the system has been available virtually all the time for us. I can't quote an exact percentage but we've only run into two minor issues and both were resolved by Customer Service within minutes, exactly as promised, with no wait between my call and their immediate response. On top of that neither issue actually affected our ability to use the system so compared with a traditional POTS line, the real uptime felt more like 100%. Another big plus is that every person from their I've dealt with has been consistently upbeat and personable. It's genuinely a pleasure doing business with this company.
Cons
I have not complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Financial Services, 51-100 employees
Less than a year
“simple to use”
Pros
Using this has been very simple and their customer service has been excellent whenever I've needed help.
Cons
Something I'd still like to see is more in depth reporting and analytics especially the option for users to build their own automated reports.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Frequently Asked Questions
Who are the typical users of Ultatel Cloud Business Phone System?
Ultatel Cloud Business Phone System serves industries such as banking and credit unions, insurance, investment management, mortgage and lending, law firms, healthcare, and physicians.
Does Ultatel Cloud Business Phone System have a mobile app?
Yes, Ultatel Cloud Business Phone System offers a mobile app.
What other apps does Ultatel Cloud Business Phone System integrate with?
The software integrates with HubSpot, Zendesk Suite, Zoho, Pipedrive, Microsoft Dynamics, Salesforce Engage Software, and Microsoft Teams.
What types of pricing plans does Ultatel Cloud Business Phone System offer?
Ultatel Cloud Business Phone System pricing starts at $26/user/month for Essential, $34/user/month for Premium, and $44/user/month for Ultimate, with custom quotes available. Request a custom Ultatel Cloud Business Phone System price quotation.
What language does Ultatel Cloud Business Phone System support?
Ultatel Cloud Business Phone System supports the English language.
What level of support does Ultatel Cloud Business Phone System offer?
Ultatel Cloud Business Phone System provides support via phone, email, and contact form.
Does Ultatel Cloud Business Phone System offer an API?
Yes, Ultatel Cloud Business Phone System provides API access.