ULTATEL Reviews

Pros

Their tech support has been excellent. Whenever we need help someone is available right away and issues get resolved quickly.

Cons

A few features in the admin dashboard come locked by default even for admin users. I would have preferred those to be enabled automatically for all super users and admins.

Pros

Getting in touch with the staff is always pleasant because they're consistently friendly and responsive. I'm also a big fan of the platform itself since it's very user friendly and the service has been reliable every time.

Cons

One thing I'd really like to see is the ability for a single user to access multiple organizations. As an MSP, we currently need a separate login for every org we support which can be inconvenient.

Pros

Being away from the office is a lot less stressful now because this helps us stay connected without missing caller interactions. The call routing is a big improvement over what we had before and it fits our needs really well. The pricing feels fair, their customer service has been terrific and I was also happy that the initial setup was pretty quick.

Cons

The only downside has been the taxes though that's not really something they can control.

Pros

Customer service agents respond quickly and it's really nice being able to speak with a real person who actually understands what I need.

Cons

At times, there's a slight communication gap between our internal IT team and Ultatel when issues come up.

Pros

Switching to this has been a big upgrade for us. The phone system is simple to use which makes communication between offices and conversations with customers much smoother. Having voicemail available, along with the ability to make changes online, has been really convenient. The email notifications for voicemail are especially helpful. I also really value the online fax feature since getting faxes electronically saves a lot of time we used to spend scanning documents. Moving away from our old Frontier landline has saved the company a lot of money while giving us many more useful features. Our previous phone system felt old and outdated and now it feels like we're moving forward and operating much more efficiently. Setup was very quick and the customer service made the whole process even better.

Cons

It would work better for us if a call could be placed on hold and then picked up from any phone on the factory floor. Right now, the Park feature only works on phones that have their own dedicated number. Park also restricts how many people can be included in speed dial.

Pros

Compared with the other providers I looked into, their pricing was every bit as competitive. Even better, whenever I send a question or support request by email, I get an immediate reply confirming that a service ticket has been opened. About 95% of our questions or requests are resolved within 30 minutes to an hour at most. On top of that we really haven't run into any technical problems with this platform. The service has stayed up and running the entire time we've been with them which is coming up on almost two years now. The initial setup was also very easy. I just sent over a couple of spreadsheets with information from our previous phone provider and they handled the rest. Our last provider left all of that work to me and honestly, I didn't have the time for it. I wanted a phone system that worked perfectly without much integration effort on our end and that's exactly what we got.

Cons

We really haven't had any problems with them in the nearly two years they've been our provider.

Pros

Simplicity is the biggest win here. They make the whole process feel easy without dragging you through boring meetings or a long onboarding process. The pricing is fair, the support team is excellent and they explain everything in plain English. Switching over from my previous provider's desktop devices was also very simple to implement.

Cons

I dont have any complaints. I wish they had better marketing so I could have found this sooner.

Pros

Right from deployment, Ultatel has felt like a well rounded VoIP platform. It's simple to roll out, easy to manage and flexible enough to fit businesses of different sizes. The admin portal is user friendly so provisioning users, setting up call flows and adjusting features can all be handled without constantly needing help from support.

Cons

Looking at it from a partner standpoint, the onboarding and support teams have been responsive and knowledgeable. Any time we need assistance, tickets are addressed quickly and professionally. Their team communicates clearly and focuses on resolving the issue instead of bouncing it from one person to another.

Pros

The support team has been outstanding, the service has stayed consistently reliable and it includes all the features you would expect plus a few extra ones. On top of that the setup is incredibly smooth since they take care of most of it for you.

Cons

Nearly three months in, I still can't point to anything I dislike. I was hesitant in the beginning but that feeling disappeared pretty quickly and I'd confidently recommend it to anyone without hesitation.

Pros

Having everything in one place is a big plus with this. It's dependable, simple to work with and keeps our business communications organized really well. Features like call routing, extensions and voicemail makes it a great choice when you have to handle multiple departments.

Cons

When switching between devices or working in the admin dashboard the system sometimes slows down a bit. The interface could also be more user friendly for new users.