Last Updated
Overview
Uniphore is an industry-leading Enterprise AI platform categorized as conversational AI software that empowers organizations to unlock the value of every customer interaction. While its reporting and analytic capabilities require improvement for better software adoption, it offers a transformative layer of intelligence for existing contact center infrastructures.
Be the first one to leave a review!
No review found
Starting Price
Custom
Uniphore Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
What Is Uniphore?
Uniphore serves as a centralized intelligence hub designed to bridge the gap between massive amounts of conversational data and actionable business insights. It provides contact center teams with a unified platform—the X-Platform—that listens to, understands, and predicts customer needs in real-time across voice and digital channels. By utilizing its "U-Assist" module, agents receive live guidance and automated post-call work, reducing average handle time (AHT) significantly. The software specifically solves the pain point of "dark data" in customer service, ensuring that every sentiment, intent, and compliance requirement is captured and analyzed to drive better business outcomes.
Uniphore Pricing
Disclaimer: The pricing is subject to change.
Uniphore Integrations
The software supports integration with multiple systems and platforms, such as:
- Avaya
- Cisco
- Tcn
- Amazon Connect
- Five9
Who Is Uniphore For?
Uniphore software is ideal for a wide range of industries requiring high-volume, high-stakes customer interactions, including:
- Banking, Financial Services & Insurance (BFSI)
- Healthcare and life sciences
- Telecommunications and utilities
- Retail and eCommerce
- Travel and hospitality
- Business Process Outsourcing (BPO) providers
Is Uniphore Right For You?
Uniphore is the definitive choice for enterprises that have outgrown basic IVR systems and need to inject real-time intelligence into their service operations. Its standout feature is Emotion AI, which goes beyond mere words to analyze tonal nuances and customer sentiment as it happens. Trusted by some of the world’s largest brands, Uniphore is a proven problem solver for teams struggling with agent burnout and inconsistent customer experiences. It empowers your workforce to focus on high-value human connections while the AI handles the documentation, compliance checks, and data entry.
Still unsure about Uniphore features? Contact us at (661) 384-7070 for further guidance.
Uniphore Features
U-Assist: Real-Time Agent Guidance
Teams can empower agents with a digital co-pilot. U-Assist listens to live calls and provides agents with next-best-action prompts, automated knowledge base lookups, and real-time compliance alerts to ensure every interaction is optimized for success.
U-Analyze: Conversational Analytics
This feature allows turning every call into a source of business intelligence. U-Analyze uses advanced speech-to-text and NLP to identify trends, sentiment, and root causes of customer issues, allowing managers to optimize workflows based on 100% of interactions rather than small samples.
U-SelfServe: AI-Powered Self-Service
The software allows teams to deflect routine inquiries without sacrificing quality. U-SelfServe provides intelligent Virtual Assistants (IVAs) that understand intent and context, allowing customers to resolve complex issues through voice or chat using natural language.
Pros And Cons of Uniphore
Pros
Direct AI assistance reduces Average Handle Time significantly
Emotion AI provides deep insights into customer sentiment
Native integrations with major CCaaS and CRM platforms
Cons
Complex implementation often requires specialized technical support teams
Might require initial training for better software adoption
Uniphore Reviews
No reviews yet!
Be the first to review this product
Frequently Asked Questions
What level of support does Uniphore offer?
Uniphore offers support via support portal, phone numbers, email, blog and excessive helpful documentation.
Does Uniphore have a mobile app?
No, Uniphore does not offer a dedicated mobile app.
What language does Uniphore support?
Uniphore software primarily supports English.
Who are the typical users of Uniphore?
Uniphore features are used by contact center agents, supervisors, CX managers, and business analysts looking for operational efficiency.
What other apps does Uniphore integrate with?
Uniphore supports integration with a wide range of platforms, including Amazon Connect, tcn, Cisco, Avaya, and Merkle.
Does Uniphore offer an API?
Yes, Uniphore offers an API.
What types of pricing plans does Uniphore offer?
Uniphore price is custom based on user needs. Get a detailed Uniphore cost breakdown tailored to your specific requirements.