UniTalk Reviews

Pros

What we appreciate most about this tool is the quality of the service, the clear communication and the responsive technical support team.

Cons

The only drawback we ran into was the limited language selection available in the personal account interface.

Pros

Working with this tool has been a really positive experience. Their products feel modern, the team takes a customer focused approach, the pricing is affordable and the technical support is solid. Because of that, we're also planning to start using their other services.

Cons

Getting familiar with the personal account settings can be a bit difficult without help from technical support so it does take some extra time. That said, whenever you reach out to the support team, they respond quickly and answer any questions you have.

Pros

To handle our tasks, we needed to understand which advertising channels were bringing in customers who then called and placed orders. With it's call tracking and its Google Analytics integration, we're able to capture and review data for every phone call. That gave us much better visibility and led to noticeable improvements in our advertising strategy.

Cons

We weren't able to configure the Virtual PBX on our own to connect call tracking and gather phone call analytics. There's plenty of technical documentation available but we simply didn't have the time to go through it all. Thankfully, the support team stepped in and helped us sort it out.