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Overview
UniTalk provides IP telephony and call tracking to help businesses manage communication effectively. Although the initial technical configuration can be complex for new teams, the platform offers high uptime and helpful support, which assist organizations in monitoring marketing performance and increasing overall call center productivity.
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Starting Price
$35
per month
UniTalk Specifications
- Call Monitoring
- CRM Integration
- Call Recording
- Interactive Voice Response (IVR)
What Is UniTalk?
UniTalk is a communication platform that offers virtual PBX, IP telephony, and call tracking for companies. The software includes tools for smart dialing, IVR menus, and detailed analytics to monitor operator performance.
Its key features help businesses identify effective marketing channels and organize client interactions in a central system. This solution helps small and large organizations automate routine tasks and maintain stable connections with customers across global markets while providing clear data insights.
How Much Does UniTalk Cost?
The pricing for UniTalk starts at $35/month. This basic plan, known as Startup, includes three workplaces, local phone numbers, call recording for 2500 minutes, an employee personal account, and a free 14-day test period. Further pricing tiers of the software are as follows:
- Business: Starts from $65/month
- Corporation: Starts from $130/month
- UniTalk Contact Center: Starts from $130/month
In addition to the base subscription costs, organizations should account for the following expenses:
- Implementation: $500–$5,000 for SMBs; $5,000–$25,000 for complex deployments
- Data and Contact Migration: $2,000–$8,000, based on record volume and conversion requirements
- Admin And Supervisor Training: $1,000–$10,000
- SSO, HRIS, And API integrations: $2,000–$15,000, depending on integration scope
Disclaimer: The pricing is subject to change.
UniTalk Integrations
UniTalk supports integration with multiple platforms and services, such as:
Who Is UniTalk For?
The software is designed for a variety of industries and sectors looking for a call center solution, including:
- E-commerce
- Real estate
- Medicine
- Beauty
- Banking
- Finance
Is UniTalk Right For You?
UniTalk is an ideal fit for businesses that want to organize phone calls and see which ads bring in customers. The system uses internet-based phone lines and automatic dialers to help teams reach leads and manage client contacts without manual effort. UniTalk implements various technological and procedural security measures to protect personal data from loss, misuse, alteration, or destruction.
Still unsure about UniTalk software? Contact our support team at (661) 384-7070 for further guidance.
UniTalk Features
Predictive Dialing
The predictive dialer in UniTalk increases the volume of outgoing calls by automatically dialing numbers. It connects to available operators only when a customer answers the phone. This feature helps organize the sales process and reduces downtime for the entire team.
Smart IVR
UniTalk provides an interactive voice menu that allows callers to navigate to the correct department. Businesses create customized scripts to route calls based on touch-tone inputs. This automation supports better customer service and ensures that callers reach the right specialist.
Call Tracking
The call tracking tool identifies which marketing campaigns generate incoming calls. By assigning unique numbers to different ads, companies assess marketing performance. This feature provides opportunities for businesses to find effective strategies and optimize the budget for maximum growth.
Speech Analytics
The platform includes analytics that analyze voice conversations to identify patterns and trends. It removes the need for manual monitoring of every recording. Managers use these insights to train staff and ensure that every interaction meets the company's standards.
Virtual PBX
Virtual PBX centralizes communication by providing a system for call forwarding and internal messaging. It allows remote teams to handle calls from any location while maintaining a professional presence. This organization supports better relationship management and helps ensure timely follow-up.
Pros And Cons of UniTalk
Pros
Marketing strategy synchronization for enhanced lead origin insights
Budget allocation optimization through call tracking data
Dynamic call forwarding to available managers for workload distribution
Includes high-volume concurrent call handling capabilities
Cons
Initial configuration and settings may benefit from expert guidance
Reporting flexibility could be further enhanced for specialized needs
Customization options present opportunities for further expansion
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Frequently Asked Questions
Who are the typical users of UniTalk?
UniTalk features are designed for businesses in industries like finance, banking, beauty, medicine, real estate, and e-commerce.
What other apps does UniTalk integrate with?
The platform integrates various software and services including Pipedrive CRM, Monday.com, Salesforce, HubSpot, and Zoho CRM.
What types of pricing plans does UniTalk offer?
UniTalk cost breakdown includes four plans: Startup (Starting from $35/month), Business (Starting from $65/month), Corporation (Starting from $130/month), and UniTalk Contact Center (Starting from $130/month). Request a customized UniTalk price plan for your business today!
What level of support does UniTalk offer?
The platform provides support through email, phone, and chat.
Does UniTalk offer an API?
Yes, the software provides an API.
What language does UniTalk support?
The platform supports multiple languages including English, Polish, Russian, and Ukrainian.
Does UniTalk have a mobile app?
Yes, the platform offers a mobile app.