UniTalk
Last Updated
Overview
UniTalk provides IP telephony and call tracking to help businesses manage communication effectively. Although the initial technical configuration can be complex for new teams, the platform offers high uptime and helpful support, which assist organizations in monitoring marketing performance and increasing overall call center productivity.
Overall Rating
Based on 3 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
$35
per month
UniTalk Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
UniTalk Features
Predictive Dialing
The predictive dialer in UniTalk increases the volume of outgoing calls by automatically dialing numbers. It connects to available operators only when a customer answers the phone. This feature helps organize the sales process and reduces downtime for the entire team.
Smart IVR
UniTalk provides an interactive voice menu that allows callers to navigate to the correct department. Businesses create customized scripts to route calls based on touch-tone inputs. This automation supports better customer service and ensures that callers reach the right specialist.
Call Tracking
The call tracking tool identifies which marketing campaigns generate incoming calls. By assigning unique numbers to different ads, companies assess marketing performance. This feature provides opportunities for businesses to find effective strategies and optimize the budget for maximum growth.
Speech Analytics
The platform includes analytics that analyze voice conversations to identify patterns and trends. It removes the need for manual monitoring of every recording. Managers use these insights to train staff and ensure that every interaction meets the company's standards.
Virtual PBX
Virtual PBX centralizes communication by providing a system for call forwarding and internal messaging. It allows remote teams to handle calls from any location while maintaining a professional presence. This organization supports better relationship management and helps ensure timely follow-up.
Pros And Cons of UniTalk
Pros
Marketing strategy synchronization for enhanced lead origin insights
Budget allocation optimization through call tracking data
Includes high-volume concurrent call handling capabilities
Dynamic call forwarding to available managers for workload distribution
Cons
Initial configuration and settings may benefit from expert guidance
Customization options present opportunities for further expansion
Reporting flexibility could be further enhanced for specialized needs
UniTalk Reviews
Total 3 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Outsourcing/ Offshoring, 101-500 employees
Less than a year
“excellent support team”
Pros
What we appreciate most about this tool is the quality of the service, the clear communication and the responsive technical support team.
Cons
The only drawback we ran into was the limited language selection available in the personal account interface.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Information Technology and Services, 51-100 employees
Less than a year
“affordable tool”
Pros
Working with this tool has been a really positive experience. Their products feel modern, the team takes a customer focused approach, the pricing is affordable and the technical support is solid. Because of that, we're also planning to start using their other services.
Cons
Getting familiar with the personal account settings can be a bit difficult without help from technical support so it does take some extra time. That said, whenever you reach out to the support team, they respond quickly and answer any questions you have.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Marketing and Advertising, 11-50 employees
Less than a year
“Call tracking that boosted ads”
Pros
To handle our tasks, we needed to understand which advertising channels were bringing in customers who then called and placed orders. With it's call tracking and its Google Analytics integration, we're able to capture and review data for every phone call. That gave us much better visibility and led to noticeable improvements in our advertising strategy.
Cons
We weren't able to configure the Virtual PBX on our own to connect call tracking and gather phone call analytics. There's plenty of technical documentation available but we simply didn't have the time to go through it all. Thankfully, the support team stepped in and helped us sort it out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Frequently Asked Questions
Does UniTalk offer an API?
Yes, the software provides an API.
What level of support does UniTalk offer?
The platform provides support through email, phone, and chat.
What types of pricing plans does UniTalk offer?
UniTalk cost breakdown includes four plans: Startup (Starting from $35/month), Business (Starting from $65/month), Corporation (Starting from $130/month), and UniTalk Contact Center (Starting from $130/month). Request a customized UniTalk price plan for your business today!
What other apps does UniTalk integrate with?
The platform integrates various software and services including Pipedrive CRM, Monday.com, Salesforce, HubSpot, and Zoho CRM.
What language does UniTalk support?
The platform supports multiple languages including English, Polish, Russian, and Ukrainian.
Who are the typical users of UniTalk?
UniTalk features are designed for businesses in industries like finance, banking, beauty, medicine, real estate, and e-commerce.
Does UniTalk have a mobile app?
Yes, the platform offers a mobile app.