Unitel Voice Reviews

Pros

Honestly, the customer service was incredible. I worked with one of their agents and she was amazing. She made the whole process feel much simpler and a lot less stressful.

Cons

Setting everything up on my own was really confusing and difficult at first. After one call with one of their customer service reps, she handled in 20 minutes what had been taking me a couple of hours to figure out by myself.

Pros

Having this app is really convenient and being able to keep my personal and business calls separate is a huge plus. The separate ringtone for business calls also helps a lot since I can instantly tell which calls are work related.

Cons

The inbox page could be more organized. The filter section sitting above the voicemail area feels a bit awkward to use and I'd rather see my actual voicemail messages first with the filtering options after that.

Pros

It's been a good fit for our small but strong company and works well for what we need. During our most recent call, our account rep really went above and beyond to take care of our account.

Cons

There really wasn't any downside during this latest support call. Our request was taken care of quickly and efficiently by our account rep.

Pros

Multiple mailboxes and voice messaging is a big advantage of this product and being able to check calls and messages from anywhere while seeing them across all extensions is an added benefit.

Cons

One issue is the long pause after selecting the voicemail box prompts. It lasts around 4 seconds which can make it seem like the call was disconnected. I do appreciate that their team was proactive and worked on reducing it to about 3 4 seconds from the original 6 second delay. I've asked that they pass along to the owners, developers or whoever is responsible that there really needs to be a fix for this since most traditional hard wired company voicemail systems go straight to the message once the prompt is selected. I'm confident they'll eventually sort it out especially since they've been very responsive and have taken action each time.