Unitel Voice Reviews

Pros

The feature set has been really solid and the customer service has been just as impressive. It's refreshing to connect with a real person and they got my account set up quickly based on exactly what I needed.

Cons

I don't have any complaints. It has exactly what I need for this stage of my business right now.

Pros

Having everything in one place is really convenient and the customer service has been excellent. The team is friendly and responds quickly anytime help is needed. It has been an awesome tool for running a business.

Cons

Honestly, I haven't run into any downsides. The customer service is excellent, the service is simple to use and they provide very helpful support during setup.

Pros

We first reached out because the pricing caught our attention but the setup turned out to be incredibly simple and the service has been exactly what our small business needed.

Cons

At this point, I really don't have any complaints because everything has gone very smoothly. If we ever need additional services, they offer plenty of options to choose from.

Pros

For the price, this has been a really solid option. It does exactly what we needed by giving us a business number that works on my personal cell, plus the auto attendant has been really useful. It's pretty simple to work with and the support team has been excellent whenever needed.

Cons

Only part I'm not crazy about is how texting works in the app. I ended up handling text messages through Gmail instead which is okay for the time being.

Pros

After dealing with years on Ooma and then running into connection problems with the Telo device that tech support couldn't figure out, I tried GoDaddy's phone service too but that came with its own bugs. Then I found Unitel and it has honestly been a pleasure to use. Everything has worked the way I wanted and even better than expected. The fax feature alone will save me the extra $100 a year I've been paying for a separate fax service. Anytime I've had questions, their support team has responded quickly and helped resolve everything. I'm very happy with the service and would absolutely recommend it.

Cons

I'm not the most tech savvy person so the initial setup was a little confusing for me. That said, with some trial and error plus help from tech support, I was able to get everything sorted out.

Pros

Customer support deserves a 5/5. It's really refreshing to be able to speak with an actual person and our customer support rep was incredibly helpful. Thank you!

Cons

The app interface and the web login UI aren't as polished or modern as I expected. They do the job but they feel a bit frustrating to use.

Pros

Getting started was an excellent experience. Our account rep helped me through the setup process and I really enjoyed working with him. He paid close attention to what I needed, jumped in right away and got everything moving without delay. He also took the time to listen to what I was looking for and suggested options I hadn't even considered. I'm especially happy with the DND feature he showed me how to use.

Cons

So far, I don't have any complaints. From what I can see so far, it's been a very good value. We're only just getting started though so I plan to come back and share an update after about a month of using this service.

Pros

At first, the pricing looked affordable and budget friendly. It also gave the impression that setup would be simple but that turned out not to be the case.

Cons

This was an extremely disappointing experience. Something that seemed like it would be a simple setup quickly became frustrating. I bought the service believing I would be able to use a custom number but soon found out that option was not actually available. When I called to get clarification, the representative, Lexi, came across as unprofessional and did not clearly explain the process or provide any useful solutions. That lack of support only made the situation more confusing and frustrating. I will say the manager, Wendy, handled things more professionally and took the time to explain how the company works and which services are actually offered. Still, another significant issue is that refunds are only processed through email and can take 3 to 5 business days. Overall, I strongly suggest researching this company carefully so you fully understand its services and policies before buying.

Pros

Having an affordable toll free number that works across my whole team has been a big plus. I went with the lowest cost option and honestly didn't expect much but it ended up delivering more than I anticipated.

Cons

Getting started was difficult in the beginning but with the guide, the setup support call and the videos, I was able to get everything running for both voice and fax.

Pros

It was simple to get started with, the pricing felt reasonable and the contract terms were clear and easy to understand.

Cons

Honestly, I didn't have any real complaints about it. My only issue is being required to fill out a least liked section when there wasn't anything negative to mention.

Pros

Everyone in their team was wonderful to work with and made the entire onboarding process feel quick and completely stress free. They guided us through each step with patience and clear explanations, answered every question thoroughly and made sure we fully understood how everything worked. What easily could have felt like a complicated setup ended up being fast and effortless but we were up and running in under 20 minutes. Because of their professionalism and efficiency, we felt confident right from day one and are already noticing the benefits of the service. I honestly couldn't have asked for a better experience.

Cons

At this point, we haven't run into any issues and have been really happy with the service. We also appreciate that it has the flexibility to grow along with our business.

Pros

Pricing feels spot on for entrepreneurs who are just getting started and it makes launching a business much more manageable. It's a really solid deal for new business owners who want to begin on the right foot without spending too much as they grow. The affordable cost is well suited for entrepreneurs ready to bring their ideas to life now.

Cons

Cancellation has to be handled through the chatbot or by email so those are the only two options and it can't be done directly inside the SaaS. On the plus side, they don't make the process difficult and let you cancel immediately.

Pros

Their services, along with the customer support, have been exceptional. I really appreciated how our customer service agent took the time to walk me through everything so I clearly understood how it all works and how to make changes later on if needed. He handled the setup but still made sure I understood every step.

Cons

There's nothing about this company that I dislike. They've gone well beyond what I expected.

Pros

The platform has been incredibly valuable for us. Our customer service rep provided support that was clear, helpful and right on target. She made a huge difference and really helped us out a lot.

Cons

I have no complaints at all. Everything was right on point and the service felt like a 10/10. I'd absolutely recommend it to anyone who's just starting a business.

Pros

As a very small business, the pricing has been a perfect fit. Porting my number was simple and the service was up and running right away without any setup on my end. Their team also encouraged an onboarding call and that turned out to be extremely helpful.

Cons

A month in, I honestly haven't run into any issues. The switch has been painless and it's already saving me a lot of money.

Pros

Getting started was much easier than I expected. I picked the toll free number option that fit my online business and right away I was invited to schedule a call to set up my account and create a personalized professional voicemail greeting. The setup call took around 15 to 30 minutes and it felt personal and relaxed instead of rushed or overly corporate. Our customer service rep was incredible and very knowledgeable. He even brought a sense of humor to the conversation which I really appreciate in customer service. He guided me through the platform and shared a few helpful insights I hadn't even thought about which ended up being genuinely valuable. I also like knowing I can reconnect with him later if I have questions or run into any issues. Having access to the same person who helped with my setup really shows that Unitel believes in personalized support and stands behind it. Their authenticity and sincere interest in seeing my new business succeed was an unexpected bonus that I truly appreciated. Beyond the voice service itself, the mobile app and the dashboard, the people at Unitel are easily the best part.

Cons

Honestly, I don't have any complaints about this tool especially since they guide you through everything during the setup call.

Pros

Their customer service has been exceptional. I really loved the vanity phone number concept and our business took off like crazy once we started using it.

Cons

The app was user friendly and turned out to be a really effective way to get clients calling our number. I have nothing to complain about.

Pros

From start to finish we were guided by the customer service team every step of the way. They answered every question I had and stayed patient with me even though I know I can be a bit difficult sometimes.

Cons

They stayed on top of all my requests, not just over the phone but through email as well so I don't have anything to list here as a con.

Pros

During my recent interaction, one of your agents provided truly excellent service. She was professional, polite and attentive right from the start. She took the time to walk me through the options available, answered every question patiently and handled my issue efficiently. I especially appreciated that she went the extra mile to make sure I was completely satisfied with the result. It's not often you come across customer service that is this dedicated and knowledgeable so I wanted to make sure her effort was acknowledged. Support at this level has only increased my confidence in this tool. Thank you for delivering such excellent assistance!

Cons

I don't have any negative feedback to share.

Pros

The customer support has been outstanding and the system is very simple to use.

Cons

We can't think of any reason not to go with this tool, our experience so far has been great!