Unitel Voice
Last Updated
Overview
Unitel Voice keeps all inbound calls organized on different devices. While it is best suited for everyday call handling rather than heavy-duty operations requiring advanced workforce tools, the platform offers complete, centralized control without hardware support.
Overall Rating
Based on 24 users reviews
4.7
Rating Distribution
Positive
96%
Neutral
0%
Negative
4%
Starting Price
$9.99
per month
Unitel Voice Specifications
- Interactive voice response (IVR)
- Call recording
- Call reporting and analytics
- Real-time dashboard
Unitel Voice Features
Custom Greetings
It creates tailored audio messages for initial greetings, voicemail, business hours, after-hours periods, holidays, and special occasions. Administrators can record messages within the platform or upload audio files in formats such as MP3 and WAV.
Department Extensions
The feature groups several employee extensions under one department. Incoming calls can ring employees sequentially, simultaneously, or through round-robin distribution. Each department can also maintain a distinct greeting and voicemail inbox.
Team Presence
This functionality displays whether each team member is online, busy on a call, or available for a transfer. Team members can change their status through the Office softphone or Unitel Voice Office mobile application.
On-Hold Music
Unitel Voice plays selected audio while the system forwards or transfers a caller to an extension. The system offers a music library and accepts custom tracks or informational recordings in common formats, including MP3 and WAV.
Number Porting
Number porting transfers an existing local or toll-free business number from another provider to Unitel Voice. The platform processes incoming port requests after the account holder submits the existing number and required documentation.
Pros And Cons of Unitel Voice
Pros
Call routing keeps distributed teams coordinated
Custom greetings create consistent caller experiences
Number porting preserves established business identity
Presence statuses simplify informed call transfers
Online management makes system changes straightforward
Cons
Round-robin routing may limit assignment precision
Voicemail transcription could occasionally lack accuracy
Number transfers might take several business days
Unitel Voice Pricing
Solo | Team | Office |
|---|---|---|
$9.99 per month | $19.99 per month | $29.99 per month |
|
|
|
Disclaimer: The pricing details were last updated on Sep 14, 2026 from the vendor's website. Please contact us for a tailored pricing list.
Unitel Voice Reviews
Total 24 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars83%
4
Stars13%
3
Stars0%
2
Stars0%
1
Stars4%
Share your experience
Construction, 1-10 employees
Less than 6 months
“fast setup”
Pros
The feature set has been really solid and the customer service has been just as impressive. It's refreshing to connect with a real person and they got my account set up quickly based on exactly what I needed.
Cons
I don't have any complaints. It has exactly what I need for this stage of my business right now.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Food Production, 1-10 employees
Less than 6 months
“very convenient to use”
Pros
Having everything in one place is really convenient and the customer service has been excellent. The team is friendly and responds quickly anytime help is needed. It has been an awesome tool for running a business.
Cons
Honestly, I haven't run into any downsides. The customer service is excellent, the service is simple to use and they provide very helpful support during setup.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Medical Practice, 1-10 employees
Less than a year
“reliable business number setup”
Pros
For the price, this has been a really solid option. It does exactly what we needed by giving us a business number that works on my personal cell, plus the auto attendant has been really useful. It's pretty simple to work with and the support team has been excellent whenever needed.
Cons
Only part I'm not crazy about is how texting works in the app. I ended up handling text messages through Gmail instead which is okay for the time being.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
Who are the typical users of Unitel Voice?
Typical users include call center teams across the automotive, healthcare, home services, hospitality, professional services, real estate, and travel industries.
What other apps does Unitel Voice integrate with?
The vendor has not listed any available third-party integrations for this software.
What types of pricing plans does Unitel Voice offer?
Unitel Voice pricing starts at $9.99/month for the Solo plan. Other paid options include the Team plan at $19.99/month and the Office plan for $29.99/month. A 30-day free trial is also available. Get a flexible Unitel Voice price based on your organization’s requirements and size.
What language does Unitel Voice support?
Unitel Voice software primarily supports English.
Does Unitel Voice offer an API?
Yes, the vendor offers an API.
What level of support does Unitel Voice offer?
Support is offered via phone, email, live chat, a dedicated support center, and an online contact form.
Does Unitel Voice offer a mobile app?
Yes, the platform offers a dedicated mobile app for both Android and iOS.