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Overview
UNIVERGE 3C is an extensive call center platform that streamlines collaboration and real-time call control. While the platform’s call management may require some improvement, it delivers comprehensive ‘IVR’, automated attendant, and call recording capabilities, enhancing call center productivity and operational efficiency.
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Starting Price
Custom
UNIVERGE 3C Specifications
Interactive Voice Response (IVR)
Call Recording
Call Transfer and Conferencing
Call Routing
What Is UNIVERGE 3C?
UNIVERGE 3C is a cloud-based call center platform that provides ‘IP-PBX’, unified messaging, ‘VoIP’, and advanced call handling capabilities. It delivers collaboration tools, voice, video, and web conferencing, basic ‘ACD’, and system-wide call recording. The platform enables business continuity, disaster recovery, and ‘SIP’ services. It also supports multi-device access and provides comprehensive management tools, allowing organizations to streamline communications, improve call center efficiency, and maintain reliable operations across premise, cloud, or hybrid environments.
UNIVERGE 3C Pricing
UNIVERGE 3C Integrations
UNIVERGE 3C software integrates with a wide range of apps, including:
- Microsoft Exchange
- Active Directory
Who Is UNIVERGE 3C For?
UNIVERGE 3C is suitable for the following sectors:
- Finance
- Government
- Logistics
- Manufacturing
- Retail
- Telecom
- Transportation
Is UNIVERGE 3C Right For You?
UNIVERGE 3C software is suitable for businesses aiming to centralize call center operations and improve communication efficiency. It provides real-time call monitoring, IVR, automated attendants, and call routing to enhance customer service. The platform also delivers advanced collaboration features, system-wide call recording, and unified messaging to increase productivity.
Still not sure if UNIVERGE 3C is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
UNIVERGE 3C Features
UNIVERGE 3C provides unified messaging that combines voicemail and email into one accessible inbox. It delivers single number and mailbox access, consolidating messages across devices. The platform also enables retrieval of voicemail and email from a desk phone, computer, or mobile device.
The software provides call recording capabilities that can be activated on demand or preset for automated capture. It delivers recordings to local directories or remote resources such as servers or ‘SANs’.
The system enables desktop video conferencing that allows users to send, receive, and manage video meetings. It delivers three‑way video conferencing and supports collaboration through shared screens and multi‑party visual interactions.
The platform provides softphone functionality that turns a networked PC into a virtual business telephone. It delivers voice call capabilities, desktop video conferencing, and advanced call forwarding from the UC client.
