UniVoxx
Last Updated
Overview
UniVoxx provides cloud-hosted business phone and unified communications services designed to simplify enterprise telecom and contact center workflows. Its unified communication tools deliver reliable connectivity and flexible deployment. Although some customers note limited third-party review visibility, its platform offers intuitive device management and multi-location calling support with a comprehensive feature set.
UniVoxx Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
UniVoxx Features
Phone Service
It is a cloud‑based VoIP business phone system that lets companies manage calls, devices, and users across phones and apps, with customizable greetings, call routing, analytics, and remote administration through a web portal.
Contact Center
UniVoxx features a cloud-based platform that streamlines customer interactions across voice, email, and chat, offering omnichannel support, real-time analytics, agent performance management, automated workflows, and CRM integration. It helps boost efficiency and enhance customer service.
Analog Lines
It replaces traditional copper POTS phone lines with internet‑based analog adapters, letting fax machines, elevators, and legacy devices work over VoIP. It does this with lower costs, free equipment, remote management, and unlimited calling.
Pros And Cons of UniVoxx
Pros
Improves team communication across locations
Reduces misrouted or dropped calls
Keeps employees connected remotely
Cons
Desk phones require frequent troubleshooting
Support response quality may vary
UniVoxx Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Not Specified, N/A employees
“better than the telecom giants”
Pros
Dealing with this has been so much better than working with one of the big telecom companies. I'd definitely recommend it.
Cons
I honestly don't have anything negative to point out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
Does UniVoxx offer an API?
Yes, it offers an API.
What language does UniVoxx support?
The UniVoxx mobile app supports 27 languages, including English, Arabic, French, German, Spanish, Turkish, and more.
Does UniVoxx offer a mobile app?
Yes, UniVoxx offers a mobile app.
What other apps does UniVoxx integrate with?
The software supports multiple integrations such as CRM data synchronization via API, Single Sign-On (SSO), LDAP, and customizable email templates.
What level of support does UniVoxx offer?
UniVoxx offers support through phone, email, and request form.
Who are the typical users of UniVoxx?
Typical users of UniVoxx include organizations in healthcare, legal, mortgage, real estate, IT services, nursing facilities, and non-profit sectors.
What types of pricing plans does UniVoxx offer?
UniVoxx cost is based on custom pricing tailored to business needs, with VoIP Analog Line price starting at $6.75 to $20/month. Contact us for a UniVoxx cost estimate.