Last Updated

Overview

UniVoxx provides cloud-hosted business phone and unified communications services designed to simplify enterprise telecom and contact center workflows. Its unified communication tools deliver reliable connectivity and flexible deployment. Although some customers note limited third-party review visibility, its platform offers intuitive device management and multi-location calling support with a comprehensive feature set.

UniVoxx Specifications

  • Interactive Voice Response (IVR)
  • Call Recording
  • Call Monitoring
  • Call Reporting and Analytics

UniVoxx Features

Phone Service

It is a cloud‑based VoIP business phone system that lets companies manage calls, devices, and users across phones and apps, with customizable greetings, call routing, analytics, and remote administration through a web portal.

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Contact Center

UniVoxx features a cloud-based platform that streamlines customer interactions across voice, email, and chat, offering omnichannel support, real-time analytics, agent performance management, automated workflows, and CRM integration. It helps boost efficiency and enhance customer service.

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Analog Lines

It replaces traditional copper POTS phone lines with internet‑based analog adapters, letting fax machines, elevators, and legacy devices work over VoIP. It does this with lower costs, free equipment, remote management, and unlimited calling.

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Pros And Cons of UniVoxx

Pros

  • Improves team communication across locations

  • Reduces misrouted or dropped calls

  • Keeps employees connected remotely

Cons

  • Desk phones require frequent troubleshooting

  • Support response quality may vary

UniVoxx Reviews

Total 1 reviews

5

All reviews are from verified customers

Rating Distribution

5

Stars

100%

4

Stars

0%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

DH
Dylan Hengy

Not Specified, N/A employees

5.0

“better than the telecom giants”

Pros

Dealing with this has been so much better than working with one of the big telecom companies. I'd definitely recommend it.

Cons

I honestly don't have anything negative to point out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Frequently Asked Questions

Does UniVoxx offer an API?

Yes, it offers an API.

What language does UniVoxx support?

The UniVoxx mobile app supports 27 languages, including English, Arabic, French, German, Spanish, Turkish, and more.

Does UniVoxx offer a mobile app?

Yes, UniVoxx offers a mobile app.

What other apps does UniVoxx integrate with?

The software supports multiple integrations such as CRM data synchronization via API, Single Sign-On (SSO), LDAP, and customizable email templates.

What level of support does UniVoxx offer?

UniVoxx offers support through phone, email, and request form.

Who are the typical users of UniVoxx?

Typical users of UniVoxx include organizations in healthcare, legal, mortgage, real estate, IT services, nursing facilities, and non-profit sectors.

What types of pricing plans does UniVoxx offer?

UniVoxx cost is based on custom pricing tailored to business needs, with VoIP Analog Line price starting at $6.75 to $20/month. Contact us for a UniVoxx cost estimate.