Upcall Reviews

“It's like finding cash in your jacket pocket � a delightful surprise.

Pros

The quality of callers is exceptional, with true professionals who can think on their feet�nothing like the typical low-quality script readers. Upcall has turned average leads I provided into high conversion appointments. Their customer support is top-notch, and they've been incredibly patient with me, a bit of an IT novice. The platform is packed with functionality, far beyond what my small business needs, but for medium to large companies, it seems to offer nearly everything required. Before discovering Upcall, I was planning to hire a lead verification specialist. Upcall has saved me the trouble and expense of hiring, and the callers bring a level of professionalism that would've been hard to find otherwise. As you can tell, I'm a huge fan of Upcall.

Cons

The only downside is more related to my lack of full IT understanding, rather than the software itself. If I had to mention something to improve, it would be the software's user-friendliness, but I think this is a combination of my capabilities and some possible tweaks that could be made to the platform.

“Really a fantastic platform

Pros

As a caller myself this software is simple to use and sets you up for success. UpCall is an excellent company to work for, offering great flexibility and the opportunity to work across various industries.

Cons

The only issue I faced was with the Upcall chat feature, but they've since updated it and it's now much more user-friendly.

“Effective outreach with guaranteed quality

Pros

The tool is incredibly easy to handle. It provides a local presence Caller-ID, which boosts conversation rates. This is one of the best features of the product. Additionally, their response time is amazing, typically within 2 seconds. It's a trustworthy platform that feels fresh and unique, making it a promising solution.

Cons

I honestly have no cons to share.

“Top-notch service with a unique platform

Pros

The dashboard is well-equipped with all the necessary utilities, and the interface is very user-friendly. It even integrates live chat. The setup process is quick, and the callers are reliable. The service and after-service support are excellent. It's an efficient and affordable product for business promotion, with voice recording features. Overall, it's a fantastic product, and I would definitely recommend it.

Cons

I truly don't have anything negative to say!

“Amazing software at an affordable price

Pros

The software has numerous advantages, including the ease of use and the speed with a user-friendly interface. Native English-speaking callers, which is a big plus. More cost-effective than hiring a salesperson or call center. Transparent deals with no hidden or extra charges. Built-in B2B database that makes reaching prospects much easier. Local presence Caller-ID that boosts conversation rates. Overall it is a perfect fit for me.

Cons

It's a great tool and I have no concerns whatsoever!

“I would definitely recommend it

Pros

Campaign setup is smooth with a friendly team that is responsive to even the smallest changes. The local Caller-ID integration helps us improve conversions. The callers are skilled at speaking and convincing prospects. The platform is more cost-effective than hiring a salesperson or call center. There are no hidden charges, and the service is reliable and easy to use.

Cons

It can be a bit overwhelming to learn from the manual alone, but once you get familiar with the interface, it becomes really easy to use.

“Incredible and trustworthy platform

Pros

Transparency is a major plus, especially with the pricing (no hidden fees). The platform is easy to use, with a unique and interactive interface. The team is very helpful and always ready to help us, and the built-in B2B database makes it easy to reach prospects. It's a revolutionary approach in the U.S.

Cons

So far, everything has been great!

“A total waste of money!!

Pros

The system starts making calls automatically.

Cons

I was referred to Upcall by a colleague, so I had high expectations. After I paid the fee, things quickly went downhill. 1) You have no control over who makes calls on behalf of your company. You don't select your callers; they apply and are accepted automatically, starting calls before you've had a chance to vet them. 2) The callers don't follow the provided scripts and instructions. 3) Upcallers are unresponsive; they "apply" to your campaign but then don't make calls, and when you try to contact them, there's no response. 4) Although native English speakers, the Upcallers sounded either like teenagers fresh out of high school or heavy smokers with raspy voices, making it unpleasant for professional calls. 5) I was charged an additional mysterious fee the same day I made my payment, and when I opened support tickets to inquire about it, I never got a response. 6) After trying to resolve things, I scheduled a call with a representative, but it took three days to get an appointment. I received an automated reminder for the call, but the rep never showed up. 7) The results? My cost per lead (including the monthly fee, but not the mysterious charge). If that's a good CPL for you, then I'd recommend running Facebook or Google ads instead. My script typically has a 70% closing rate globally. In conclusion, maybe they will improve over time, but if their first year in business is any indication, I'd recommend looking elsewhere. As a small business owner, I can overlook some hiccups, but when you don't answer support tickets or show up for meetings, it's a dealbreaker. As an alternative, consider hiring someone from Upwork, sign up for Hubspot CRM with call recordings, and you'll probably have a better setup.

“Effective, user-friendliness, and value for money

Pros

Upcall was a lifesaver for my startup. Their team is fully dedicated to your success and their tools are genuinely unique. You can listen to calls, collaborate with callers and even rate individual calls. I highly recommend it to any startup looking to grow their sales pipeline.

Cons

Nothing negative to say at the moment.

“Fast setup, user friendly, and a great community

Pros

I wanted to reach out to prospects in the insurance industry. I uploaded my list, wrote my script, added a few details and boom, the campaign was live. What fun especially compared to the traditional, cumbersome call centers I've used in the past.

Cons

I can't get enough of it!

“Transforming the call center industry

Pros

We've been using Upcall to generate new leads, and the experience has been fantastic. The platform allows you to customize your call campaign to fit your needs and collaborate with callers in real-time, which is extremely helpful. I love the call recording feature and the Slack integration, allowing me to monitor the campaign from my mobile. If I had to hire a sales team or call center, it would be far more expensive, and I'd be locked into long-term contracts. Give Upcall a try. it's worth every penny.

Cons

It's been very convenient for me so far and I haven't come across any problems.