Upcall software simplifies outbound calling by automating tasks like lead generation, follow-ups, and surveys. While getting accustomed to its interface can take time, the software effectively improves team productivity and customer outreach. Upcall is a useful solution for businesses seeking to optimize call operations.

Upcall Specifications

Interactive Voice Response (IVR)

Call Recording

Call Monitoring

Call Reporting and Analytics

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What Is Upcall?

Overview

Upcall is a cloud-based outbound call automation platform designed for businesses across industries like sales, marketing, and customer support. It offers solutions to streamline tasks, such as appointment setting, which helps teams save time and increase productivity. The software solves the problems of manual outreach, inefficient follow-ups, and scattered communication by centralizing and automating call processes. With real-time insights and integrations, Upcall empowers teams to focus on valuable conversations rather than administrative tasks.

Upcall Pricing

Upcall offers three packages:

  • Enterprise: offers international campaigns and customized technical implementation
  • Reseller: designed for resellers and white labeling
  • Standard: offers custom call scripting and email/text drip automation
All plans offer a custom quote. Upcall cost will differ depending on your organization type and needs. Users can get pricing for the plan that best suits them.

Upcall Integrations

The software seamlessly integrates with various popular business applications, including:

Watch a free Upcall demo to learn more about its integrations.

Who Is Upcall For?

The software is designed for businesses of all sizes across various industries, such as:

  • Management consulting
  • IT
  • Computer & network
  • Finance
  • Insurance
  • Real estate

Is Upcall Right For You?

Positioned as a leading tool in the call automation space, Upcall enables companies to optimize their outreach efforts and improve customer engagement. The software streamlines workflows and covers all key compliance requirements to help companies focus on what is important. It is scalable and secure and is TCPA-compliant.

Still trying to figure out if Upcall is right for you? Contact our customer support team at (661) 384-7070, and they will help you make the best decision.

Upcall Features

Upcall provides instant visibility into campaign performance, allowing teams to monitor call progress and make data-driven decisions. This helps improve efficiency and adjust strategies on the fly for better call outcomes and enhanced team productivity.

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Teams can store and review calls for quality assurance and training purposes. This ability to assess and refine interactions helps businesses maintain compliance, improve customer service, and ensure consistent communication.

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This feature automates scheduling for meetings, consultations, and follow-ups, reducing the manual effort needed to coordinate times. This streamlines the process, ensures seamless communication, and helps teams focus on closing deals and enhancing client relationships.

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Users can get free script consultation to help teams develop effective call scripts. This service ensures that businesses communicate clear, consistent messages, leading to better customer engagement, increased conversions, and improved overall call quality.

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The software automatically qualifies leads based on predefined criteria, helping teams focus on high-potential prospects. This improves efficiency by reducing time spent on unqualified leads and increasing the likelihood of successful outcomes.

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Pros and Cons of Upcall

Pros

  • Proven exceptional conversion rates
  • Extensive feature list
  • Customizable
  • Easy campaign setup

Cons

  • Some initial training required
  • The chat feature could be better, according to software users

Upcall Reviews

Overall Rating

4.6

11 Review(s)

Rating Distribution

5

star

(10)

4

star

3

star

2

star

1

star

(1)

June 2018

It's like finding cash in your jacket pocket � a delightful surprise.

Clifford

Management Consulting

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

Pros

The quality of callers is exceptional, with true professionals who can think on their feet�nothing like the typical low-quality script readers. Upcall has turned average leads I provided into high conversion appointments. Their customer support is top-notch, and they've been incredibly patient with me, a bit of an IT novice. The platform is packed with functionality, far beyond what my small business needs, but for medium to large companies, it seems to offer nearly everything required. Before discovering Upcall, I was planning to hire a lead verification specialist. Upcall has saved me the trouble and expense of hiring, and the callers bring a level of professionalism that would've been hard to find otherwise. As you can tell, I'm a huge fan of Upcall.

Cons

The only downside is more related to my lack of full IT understanding, rather than the software itself. If I had to mention something to improve, it would be the software's user-friendliness, but I think this is a combination of my capabilities and some possible tweaks that could be made to the platform.

July 2017

Effective outreach with guaranteed quality

Prerna

Not Specified

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

The tool is incredibly easy to handle. It provides a local presence Caller-ID, which boosts conversation rates. This is one of the best features of the product. Additionally, their response time is amazing, typically within 2 seconds. It's a trustworthy platform that feels fresh and unique, making it a promising solution.

Cons

I honestly have no cons to share.

July 2017

Really a fantastic platform

Bruce

Not Specified

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

As a caller myself this software is simple to use and sets you up for success. UpCall is an excellent company to work for, offering great flexibility and the opportunity to work across various industries.

Cons

The only issue I faced was with the Upcall chat feature, but they've since updated it and it's now much more user-friendly.

Frequently Asked Questions

Yes, Upcall offers an API.