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Overview
Verint Forecasting and Scheduling helps contact center teams align staffing with demand through accurate forecasting, flexible scheduling, and real-time workforce visibility. While integration details are not outlined publicly, the solution supports operational planning at scale. Overall, it suits mid-sized to large contact centers seeking improved service levels and workforce efficiency.
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Starting Price
Custom
Verint Forecasting Scheduling Specifications
Agent Scheduling And Management
Real-time Dashboard
Call Reporting And Analytics
Interactive Voice Response (IVR)
What Is Verint Forecasting And Scheduling?
Verint Forecasting and Scheduling is a cloud-based workforce management software designed for organizations managing complex, distributed workforces across contact centers, back offices, and other functions. The software uses AI-powered forecasting and scheduling to plan resources across channels, work types, and employee models, including humans and bots. It provides unified schedule visibility, flexible employee scheduling, and workforce performance insights. The solution helps organizations improve staffing efficiency, support employee flexibility, and better align resources with demand across the enterprise.
Verint Forecasting And Scheduling Pricing
Disclaimer: The pricing is subject to change.
Verint Forecasting And Scheduling Integrations
Who Is Verint Forecasting And Scheduling For?
The platform caters to a variety of industries, including:
- Banking
- Insurance
- Public sector
- Retail
- Telecommunications
Is Verint Forecasting And Scheduling Right For You?
If your organization manages a dispersed workforce across contact centers, back offices, or branches, Verint Forecasting and Scheduling supports enterprise-wide workforce planning with AI-powered forecasting and scheduling for humans and bots across channels.
Trusted by organizations such as Google, Mastercard, Humana, and NHS Business Services, the software helps align resources with demand while supporting flexibility and operational efficiency. It may be a strong fit for enterprises seeking unified workforce visibility and scalable planning across locations.
Still not sure if Verint Forecasting and Scheduling is right for you? Our support staff is available at (661) 384-7070 to help you make the right choice.
Verint Forecasting Scheduling Features
Verint Forecasting and Scheduling helps organizations align skilled resources with demand across channels, reducing unnecessary labor spend. It balances human and automated work while sharing capacity across departments to efficiently manage demand fluctuations.
Verint Forecasting and Scheduling supports talent retention by enabling flexible, self-service scheduling and data-driven workforce planning processes globally. It applies AI-based insights to hiring and evaluation, helping reduce attrition across contact center teams' operations.
The software improves engagement by providing transparent schedules, performance visibility, and responsive tools for workforce access. It includes mobile access, automated approvals, and flexible scheduling options that support daily workforce needs.
The platform automates routine workforce workflows, reducing manual effort tied to scheduling and performance requests. It generates role-based scorecards, triggers coaching, flags outliers, and updates bidding rules using performance data automatically.
Verint Forecasting and Scheduling enhances customer experience by accurately aligning staffing levels and skills with forecasted demand. It reduces wait times by ensuring consistent, sufficient coverage across service channels during peak periods.
