Video RTC Reviews

Pros

A very complete solution, simple to use and backed by a responsive, approachable support team.

Cons

I haven't missed anything so far. It feels like a very complete solution.

Pros

It's very flexible and includes the features needed to handle customer service effectively.

Cons

We don't have any negative feedback to mention as our experience with it has been very positive.

Pros

Integrating this was very quick, the image quality is outstanding and the support team has been friendly and quick to solve anything we needed. I would absolutely recommend it. In a very short time, it has helped us improve our customer satisfaction rates with video based support. Thanks!!!

Cons

Any functionality I needed to connect it with my solutions was provided by the support team so I don't have any suggestions.

Pros

The fast installation, great usability, flexibility during setup and customization options have all been excellent. It fully delivers on what it is supposed to do.

Cons

Up to this point, I honestly haven't come across anything negative. Everything has been phenomenal.

Pros

Implementation was simple and it works well across multiple channels like web and mobile. It's secure and the API framework is built to connect with external business systems or contact center technologies.

Cons

There's nothing to complain about.

Pros

Integrating this with most contact centers is pretty easy and it adds a powerful set of channels like web calling, video, screen sharing and chat through WebRTC. It's also a highly customizable solution so adapting it to specific customer requirements doesn't take much effort. On top of that the technical team really knows their stuff and stays closely involved, offering strong support throughout the projects they work on.

Cons

Since it's built on WebRTC, there are still some limitations that depend on which browser is being used. At the moment, Chrome and Firefox are the browsers with the best support.

Pros

Everything has been running really well and users don't have to install any extra app to use it. It works directly in Firefox, Chrome and Safari which makes things very convenient.

Cons

I haven't come across any problems so far.

Pros

Video RTC's open architecture brings in a lot of advanced capabilities. It lets you get video services up and running almost right away which makes it possible to deliver excellent experiences to customers very quickly.

Cons

There's nothing negative that stands out about it.

Pros

Getting started is very simple and using it feels just as easy. The interface is user friendly and easy to understand which makes day to day use comfortable. It's a really solid product and explaining it to the end customer is just as simple.

Cons

Honestly, I don't have any complaints.

Pros

One of the best things about this software is how simply it lets people connect with others. With just a few clicks, you can start talking right away.

Cons

The part I like least is that there are still some limitations on who you can connect with. It feels like there could be more options included.